At a Glance
- Tasks: Manage accounts, build relationships, and ensure smooth operations for key customers.
- Company: Nationally recognised supplier of specialist equipment with a strong branch network.
- Benefits: Up to £27,000 salary, 33 days holiday, retail discounts, and career progression.
- Other info: Opportunities for training, development, and a positive team environment.
- Why this job: Join a growing team and make a real impact in customer relations.
- Qualifications: GCSEs in Maths and English, customer-facing experience, and Excel skills.
The predicted salary is between 27000 - 27000 £ per year.
We're a nationally recognised supplier of specialist equipment with a strong branch network across the UK. We're growing and we're looking for a sharp, organised Account Administrator to join our Bristol team and help keep our key accounts running smoothly.
What You'll Be Doing
- Managing and maintaining accurate account records across internal systems
- Serving as the key point of contact for national account customers - professional, prompt and solutions-focused
- Building strong relationships with customers, suppliers and internal teams across our branch network
- Processing orders, updating delivery information and meeting daily deadlines with accuracy
- Liaising with suppliers to gather and relay time-sensitive information
- Handling and maintaining spreadsheets - inputting, amending and interrogating data
- Providing general administrative support to the wider operations team
What We're Looking For
- GCSE Grade C/4 or above (or equivalent) in Maths and English
- Proven experience in a customer-facing or account administration role
- Confident with Microsoft Excel and spreadsheet management
- Strong attention to detail with the ability to work under time pressure
- Excellent communication skills - written and verbal
- A positive, can-do attitude and a team-first mindset
What You'll Get
- Up to £27,000 salary
- Up to 33 days holiday including Bank Holidays (increasing with service)
- Retail Discount Scheme across major high street stores, hospitality, holidays and days out
- Cycle to Work Scheme
- Career progression opportunities across our 27 UK and Ireland branches
- Training and development including on-the-job training, apprenticeships and self-development courses
- Auto-enrolment Pension Scheme
- Life Assurance
Please Click the Apply button if interested.
Account Administrator in Bristol employer: MSrec
Join a nationally recognised supplier of specialist equipment in Bristol, where we prioritise employee growth and a supportive work culture. As an Account Administrator, you'll enjoy competitive salary packages, extensive holiday allowances, and opportunities for career progression across our 27 branches, all while being part of a dynamic team that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Account Administrator in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MSrec. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MSrec before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Administrator in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MSrec:Your cover letter is your chance to shine! Tell us why you want to work at MSrec specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MSrec!
How to prepare for a job interview at MSrec
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
