At a Glance
- Tasks: Coordinate teams and manage orders while providing top-notch customer service.
- Company: Established national company with a focus on client satisfaction.
- Benefits: Competitive salary, pension scheme, employee discounts, and personal development support.
- Other info: Office-based role in Bristol with excellent career growth opportunities.
- Why this job: Join a dynamic team and enhance your skills in a supportive environment.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 41483 - 50701 £ per year.
We are looking for an experienced Customer Service Advisor or Administrator for a full-time permanent position.
This position will be working for a very well-established national company that deals with taking orders from engineers either via the phone, by email or the App. This position will involve co-ordinating the in-house teams and suppliers to raise purchase orders, quotes, etc.
The right person for this position will already have a track record within this type of role. We do not need them to be technical; however, we would like someone to have the ability to pick up technical jargon to support the engineers and clients. This is a very client-focused position, so we do require this person to have excellent customer service skills and very good IT skills.
Requirements:
- Strong working background dealing with customers.
- Experience in updating information.
- Good at picking up new CRM systems.
- Flexible working attitude.
- Based in a short commute to Bristol (BS16).
- Must be willing to do an office-based position (no remote working).
Package:
- Excellent basic salary: From £25,000 to £27,000 subject to experience level.
- Office hours: 8.30am until 5pm.
- Pension.
- Assistance with personal development.
If you are interested in this position, please send your CV or contact James Mayes ASAP.
Job Types: Full-time, Permanent.
Benefits:
- Company pension.
- Cycle to work scheme.
- Employee discount.
- On-site parking.
Work Location: In person.
Administrator employer: MSrec
Join a dynamic and innovative engineering-focused business that values its employees and fosters a collaborative work culture. As a Sales Administrator, you will benefit from ongoing professional development opportunities, a supportive team environment, and the chance to contribute to exciting projects that drive the company forward. Located in a vibrant area, this role offers a unique opportunity to thrive in a fast-paced setting while making a meaningful impact on the sales function.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MSrec. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MSrec before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MSrec:Your cover letter is your chance to shine! Tell us why you want to work at MSrec specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MSrec!
How to prepare for a job interview at MSrec
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
