At a Glance
- Tasks: Provide technical support and resolve customer queries in a fast-paced environment.
- Company: Join a dynamic manufacturing company focused on operational excellence.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive team culture.
- Other info: Opportunity for growth and learning in a collaborative environment.
- Why this job: Make a real difference by improving processes and delivering excellent customer service.
- Qualifications: GCSEs in Maths and English, plus experience in technical support or administration.
The predicted salary is between 30000 - 42000 £ per year.
The Back Office Technical Support individual will be responsible for providing technical and administrative support to both customers and internal teams, ensuring efficient resolution of issues, processing of data, and contributing to the overall improvement of operational delivery within the manufacturing environment.
Key Responsibilities
- Handle inbound queries from customers and service partners, ensuring timely resolution or escalation.
- Investigate and process quotations, proposals, issues, complaints, bringing them to closure within agreed SLAs.
- Produce operational reports and ad hoc analysis to monitor performance against KPIs and SLAs.
- In collaboration with the commercial manager maintain and update CRM systems and internal databases accurately.
- Collaborate with teams and management to ensure compliance with company standards and client requirements.
- Production of weekly operational reports and other ad hoc analysis.
- Creating and regularly publishing a portfolio of operational reports to support internal teams to drive improvements in performance delivery.
- Providing associated commentary and understanding to ensure educated decisions can be made from the data.
- Comply fully with existing business processes.
- Ensuring performance is monitored against the contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Producing all work in line with MSP Technologies Quality Standards and using best practice methods.
Key Skills & Competencies
- Technical & Analytical Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint), CRM systems, and data analysis.
- Communication: Clear, professional communication with customers and internal teams.
- Problem-Solving: Ability to investigate issues, identify solutions, and make sound decisions.
- Planning & Organisation: Prioritise tasks effectively in a fast-paced environment.
- Customer Service: Strong focus on delivering excellent service and managing escalations.
- Adaptability: Open to change and proactive in improving processes.
Qualifications & Experience
- Essential: GCSE (or equivalent) in Maths and English.
- Previous experience in technical support or administration.
- Strong IT skills.
- Desirable: Familiarity with CRM systems.
- Knowledge of data analysis and reporting tools.
Personal Qualities
- Professional appearance and attitude.
- Self-motivated, proactive, and flexible.
- Strong attention to detail and accuracy.
- Commitment to company values and team goals.
Back Office Technical Support in Preston employer: MSP Technologies Ltd
As a leading employer in the manufacturing sector, we pride ourselves on fostering a collaborative and supportive work culture that values employee growth and development. Our Back Office Technical Support team plays a crucial role in enhancing operational efficiency, and we offer comprehensive training, competitive benefits, and opportunities for career advancement in a dynamic environment. Located in a vibrant area, our company not only prioritises professional excellence but also promotes a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Back Office Technical Support in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MSP Technologies Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MSP Technologies Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Back Office Technical Support in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MSP Technologies Ltd:Your cover letter is your chance to shine! Tell us why you want to work at MSP Technologies Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MSP Technologies Ltd!
How to prepare for a job interview at MSP Technologies Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
