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For Companies At a Glance
- Tasks: Provide technical support and resolve customer queries in a fast-paced environment.
- Company: Join a dynamic manufacturing company focused on operational excellence.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive team culture.
- Why this job: Make a real difference by improving processes and delivering excellent customer service.
- Qualifications: GCSEs in Maths and English; experience in technical support is a plus.
- Other info: Opportunity for growth and learning in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
The Back Office Technical Support individual will be responsible for providing technical and administrative support to both customers and internal teams, ensuring efficient resolution of issues, processing of data, and contributing to the overall improvement of operational delivery within the manufacturing environment.
Key Responsibilities
- Handle inbound queries from customers and service partners, ensuring timely resolution or escalation.
- Investigate and process quotations, proposals, issues, complaints, bringing them to closure within agreed SLAs.
- Produce operational reports and ad hoc analysis to monitor performance against KPIs and SLAs.
- In collaboration with the commercial manager maintain and update CRM systems and internal databases accurately.
- Collaborate with teams and management to ensure compliance with company standards and client requirements.
- Production of weekly operational reports and other ad hoc analysis.
- Creating and regularly publishing a portfolio of operational reports to support internal teams to drive improvements in performance delivery.
- Providing associated commentary and understanding to ensure educated decisions can be made from the data.
- Comply fully with existing business processes.
- Ensuring performance is monitored against the contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Producing all work in line with MSP Technologies Quality Standards and using best practice methods.
Key Skills & Competencies
- Technical & Analytical Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint), CRM systems, and data analysis.
- Communication: Clear, professional communication with customers and internal teams.
- Problem-Solving: Ability to investigate issues, identify solutions, and make sound decisions.
- Planning & Organisation: Prioritise tasks effectively in a fast-paced environment.
- Customer Service: Strong focus on delivering excellent service and managing escalations.
- Adaptability: Open to change and proactive in improving processes.
Qualifications & Experience
- Essential: GCSE (or equivalent) in Maths and English.
- Previous experience in technical support or administration.
- Strong IT skills.
- Desirable: Familiarity with CRM systems.
- Knowledge of data analysis and reporting tools.
Personal Qualities
- Professional appearance and attitude.
- Self-motivated, proactive, and flexible.
- Strong attention to detail and accuracy.
- Commitment to company values and team goals.
Back Office Technical Support in Carnforth employer: MSP Technologies Ltd
Contact Detail:
MSP Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Technical Support in Carnforth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to technical support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially those that align with the back office support tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Back Office Technical Support in Carnforth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Back Office Technical Support role. Highlight your technical and analytical skills, especially with Microsoft Office and CRM systems, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how your problem-solving skills can help us improve operational delivery.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application is well-written and free of errors. We want to see that you can communicate professionally, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MSP Technologies Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft Office and any CRM systems mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as this will show your familiarity and confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled issues in previous jobs. Think about specific situations where you identified a problem, proposed a solution, and successfully resolved it. This will demonstrate your analytical abilities and proactive approach.
✨Communicate Clearly and Professionally
Practice articulating your thoughts clearly and professionally. Since the role involves communication with customers and internal teams, being able to convey your ideas effectively is crucial. Consider doing mock interviews with friends or family to refine your delivery.
✨Demonstrate Your Customer Service Focus
Be ready to discuss your approach to customer service. Share instances where you went above and beyond to ensure customer satisfaction or managed escalations effectively. This will highlight your commitment to delivering excellent service, which is key for this role.
