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For Companies At a Glance
- Tasks: Provide technical and admin support, resolving queries and improving operational delivery.
- Company: Join a dynamic manufacturing environment focused on efficiency and teamwork.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Why this job: Make a real impact by enhancing customer service and operational performance.
- Qualifications: GCSEs in Maths and English, plus experience in technical support or administration.
- Other info: Perfect for self-motivated individuals looking to grow in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
The Admin Office Support individual will be responsible for providing technical and administrative support to both customers and internal teams, ensuring efficient resolution of issues, processing of data, and contributing to the overall improvement of operational delivery within the manufacturing environment.
Key Responsibilities
- Handle inbound queries from customers and service partners, ensuring timely resolution or escalation.
- Investigate and process quotations, proposals, issues, complaints, bringing them to closure within agreed SLAs.
- Produce operational reports and ad hoc analysis to monitor performance against KPIs and SLAs.
- In collaboration with the commercial manager maintain and update CRM systems and internal databases accurately.
- Collaborate with teams and management to ensure compliance with company standards and client requirements.
- Production of weekly operational reports and other ad hoc analysis.
- Creating and regularly publishing a portfolio of operational reports to support internal teams to drive improvements in performance delivery.
- Providing associated commentary and understanding to ensure educated decisions can be made from the data.
- Comply fully with existing business processes.
- Ensuring performance is monitored against the contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Producing all work in line with MSP Technologies Quality Standards and using best practice methods.
Key Skills & Competencies
- Technical & Analytical Skills: Proficient in Microsoft Excel.
- Communication: Clear, professional communication with customers and internal teams.
- Problem-Solving: Ability to investigate issues, identify solutions, and make sound decisions.
- Planning & Organisation: Prioritise tasks effectively in a fast-paced environment.
- Customer Service: Strong focus on delivering excellent service and managing escalations.
- Adaptability: Open to change and proactive in improving processes.
Qualifications & Experience
- Essential: GCSE (or equivalent) in Maths and English.
- Previous experience in technical support or administration.
- Strong IT skills.
- Desirable: Familiarity with CRM systems.
- Knowledge of data analysis and reporting tools.
Personal Qualities
- Professional appearance and attitude.
- Self-motivated, proactive, and flexible.
- Strong attention to detail and accuracy.
- Commitment to company values and team goals.
Admin Office Support in Carnforth employer: MSP Technologies Ltd
Contact Detail:
MSP Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Office Support in Carnforth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Admin Office Support role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to technical support and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work, especially any operational reports or data analysis you've done. This will help you stand out and demonstrate your ability to contribute to performance delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Admin Office Support in Carnforth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Admin Office Support role. We want to see how your technical and analytical skills shine through, especially with Microsoft Excel and any CRM systems you've used.
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Explain why you're interested in the role and how your previous experience makes you a great fit. Don't forget to mention your problem-solving abilities and customer service focus.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. Use professional language and structure your documents well. We want to see that you can communicate effectively with both customers and internal teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MSP Technologies Ltd
✨Know Your Stuff
Make sure you brush up on your technical and analytical skills, especially in Microsoft Excel. Be ready to discuss how you've used these skills in previous roles, as this will show you're prepared and capable of handling the responsibilities outlined in the job description.
✨Communicate Clearly
Practice your communication skills before the interview. You’ll need to demonstrate clear and professional communication, so think about examples where you've effectively handled customer queries or collaborated with internal teams. This will help you stand out as someone who can manage escalations smoothly.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've investigated issues and identified solutions in past roles. Think about times when you’ve had to make sound decisions under pressure, as this aligns perfectly with the problem-solving aspect of the job.
✨Be Organised and Adaptable
In a fast-paced environment, prioritising tasks is key. Come prepared with a plan for how you would manage multiple responsibilities and be open to discussing how you adapt to changes. This shows that you’re proactive and ready to improve processes, which is exactly what they’re looking for.
