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For Companies At a Glance
- Tasks: Provide 1st and 2nd line support while delivering outstanding customer service.
- Company: Join a rapidly growing IT services company with over 10 years of experience.
- Benefits: Competitive pay based on skills, plus opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real impact in IT support.
- Qualifications: Experience in a Service Desk environment and strong communication skills required.
- Other info: Hands-on experience with Office 365 and public cloud infrastructure is a plus.
The predicted salary is between 28800 - 43200 £ per year.
MSP Talent Bridge Ltd provided pay range
This range is provided by MSP Talent Bridge Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from MSP Talent Bridge Ltd
My client is a well‑established and rapidly growing business with over 10 years of experience working with international clients. As they continue to expand their presence in the UK market, they are seeking a dedicated and skilled 2nd Line Service Desk Analyst to join their dynamic team.
Key Responsibilities
- Provide 1st and 2nd line support
- Deliver outstanding customer service through effective ticket management.
- Work collaboratively on customer sites, integrating seamlessly with the existing IT team.
- Utilise Remote Monitoring Tools for proactive maintenance and support.
- Respond efficiently to customer requests and enquiries, adhering to agreed timescales and escalation procedures.
- Create and update technical documentation, advising clients on IT updates and changes.
- Troubleshoot and maintain infrastructure, including laptops, workstations, servers, and networking equipment.
- Proven 2nd line experience in a Service Desk environment.
- Strong communication skills, both verbal and written.
- Understand and adhere to agreed timescales, recognise the need for escalation, and demonstrate strong troubleshooting skills.
- Hands‑on experience with Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
- Experience with backup solutions and a solid understanding of networking fundamentals.
- Own a car for travel to datacentres and client locations.
- Confidence in communicating with diverse audiences and third‑party vendors.
- Experience with public cloud infrastructure (AWS, Azure).
- Knowledge of switches, firewalls, and routers.
- Ability to document third‑party applications and support service providers
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
Lyndhurst, England, United Kingdom
#J-18808-Ljbffr
Service Desk Analyst employer: MSP Talent Bridge Ltd
Contact Detail:
MSP Talent Bridge Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to 2nd line support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you have experience with Office 365 or cloud services, be ready to discuss specific examples of how you've used these tools to solve problems in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your 2nd line support experience and any relevant skills, like your knowledge of Office 365 and networking fundamentals. We want to see how you fit into our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your experience aligns with our needs. Don’t forget to mention your customer service skills and your ability to work collaboratively.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t hesitate to showcase your confidence in communicating with diverse audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at MSP Talent Bridge Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Office 365, networking fundamentals, and troubleshooting techniques. Be ready to discuss your hands-on experience with these tools and how you've used them in past roles.
✨Show Off Your Customer Service Skills
Since this role involves delivering outstanding customer service, prepare examples of how you've effectively managed customer requests and resolved issues. Think about specific situations where you went above and beyond to help a client.
✨Practice Your Communication
Strong communication skills are key for this position. Practise explaining complex technical concepts in simple terms, as you may need to communicate with diverse audiences. Consider doing mock interviews with friends or family to refine your delivery.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking through common IT issues you’ve encountered and how you resolved them. This will demonstrate your critical thinking and troubleshooting skills effectively.
