Job Description
IT Services Engineer
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£37,500 - £40,000 | Bucks, Berks, Oxon, London & the South East | Field-based (Home, Office & Customer Sites)
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We're working with a well-established provider in the managed print and telecoms space to find a Professional Services Engineer to join their delivery team.
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This is a hybrid technical role split between telecoms installation projects and broader IT/print support — a great fit for someone who enjoys variety and wants to build skills across both disciplines rather than sitting in one lane.
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What you'll be doing:
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- Acting as first point of contact for installation planning, liaising directly with customer IT teams to build out implementation plans
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- Managing your own projects — defining requirements, working with account managers and customers, and overseeing delivery through to completion
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- Carrying out site surveys and building/implementing telecoms installations
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- Supporting the wider IT stack — diagnosing and resolving hardware, software, and network connectivity issues
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- Logging and tracking work accurately through the service management system
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- Escalating complex issues to management or specialist teams where needed
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- Contributing to knowledge base documentation, particularly around print solution software
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- Keeping relevant solutions certifications current
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What they're looking for:
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- Solid understanding of IT systems — Windows OS, Microsoft 365, Google Workspace, Azure
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- Exposure to print solution software such as Papercut, MyQ, Optimidoc, or Uniflow is a strong plus
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- Some grounding in telecoms/VOIP
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- Comfortable working within a ticketing system (Vantage, ServiceNow, Zendesk, Freshdesk or similar)
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- A genuinely strong communicator — someone who can explain technical things simply to non-technical people
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- Organised, self-sufficient, and calm when things get busy
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IT Services Engineer in Reading employer: MSP Talent Bridge Ltd
As an IT & Telecoms Field Engineer, you'll join a dynamic team that values hands-on expertise and fosters a collaborative work culture across the Northwest of England. The company prioritises employee growth through continuous training and offers a supportive environment where your technical skills can shine while you engage directly with clients in diverse settings. With a commitment to high-quality service delivery and adherence to industry standards, this role not only provides meaningful work but also the opportunity to make a tangible impact on client satisfaction.
