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- Tasks: Provide top-notch IT support and lead exciting projects for diverse clients.
- Company: Join a friendly, fast-paced IT solutions business with a close-knit team.
- Benefits: Enjoy a yearly bonus, 25 days holiday, casual dress, and free parking.
- Other info: Full UK driving licence required; training available for self-learners.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Hands-on IT problem-solving experience and a proactive attitude are key.
The predicted salary is between 30000 - 40000 £ per year.
We're working with a fast-paced, friendly IT solutions business to find an experienced 2nd Line IT Support Engineer to join their close-knit team. This is a technical, varied role supporting SMEs across the UK and internationally on IT and telecoms solutions. If you're someone who takes pride in a first-time fix, enjoys working across a diverse client base, and wants to keep developing your skills in a supportive environment — this is worth a look. The role is fully office-based with one client visit per month to a site in Horsham.
What you'll be doing:
- Providing technical support via phone and ticketing system across a diverse SME client base
- Leading small to medium projects from start to finish
- Implementing complex resolutions within SLA — zero-trust and least privilege at the forefront
- Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite
- Supporting Cyber Essentials+ compliance — evidence collection, remediation tracking and controls implementation
- Managing patch compliance across endpoints and servers and driving remediation to agreed targets
- Supporting Disaster Recovery and Business Continuity planning including backup/restore testing and documentation
- Working with senior engineers to identify recurring incidents and implement long-term fixes
- Supporting change management aligned to ITIL best practice
Technologies you'll need experience with:
- Microsoft 365 — Admin, Security, Compliance, Exchange and GDAP
- Microsoft Sentinel (SIEM/SOAR) and incident triage/response
- Microsoft 365 Defender — Defender for Endpoint and Defender for Office 365
- Microsoft Entra & Intune — Conditional Access, LAPS, Configuration Policies
- Active Directory, Group Policy, DNS, DHCP
- Hyper-V and failover clustering
- SAN/NAS — iSCSI, LUN, MPIO
- Networking — Security, Switching, L3, Firewalls, IPsec, SSL
- Patch management and compliance tooling for endpoints and servers
- Backup and DR/BCP — restore validation, DR testing, documentation
- MDT / WDS
- Awareness of Cyber Essentials+ requirements and practical controls
What we're looking for:
- Solid hands-on experience resolving IT problems across a range of environments
- Strong attention to detail — someone who gets it right first time
- Self-motivated and proactive — training is available but self-learning is essential
- Microsoft qualifications are beneficial but not required
- Full UK driving licence (clean) and own vehicle — essential
What's on offer:
- Yearly bonus
- 25 days holiday plus bank holidays
- Casual dress, company events, pension
- Free on-site parking
- Monday to Friday, 8:45am – 5:00pm (38.75 hours per week)
Interested? Get in touch with MSP Talent Bridge to find out more.
Locations
2nd Line Technician in Kent, Sevenoaks employer: MSP Talent Bridge Ltd
Contact Detail:
MSP Talent Bridge Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Technician in Kent, Sevenoaks
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in SMEs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking events. Bring examples of past projects or challenges you've tackled — it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a company you like, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know, they might have something perfect for you!
✨Tip Number 4
Stay updated on industry trends! Follow tech blogs, join forums, and participate in webinars. This not only boosts your knowledge but also gives you great talking points in interviews, showing you're genuinely passionate about IT.
We think you need these skills to ace 2nd Line Technician in Kent, Sevenoaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Technician role. Highlight your relevant experience with Microsoft 365, incident response, and any hands-on IT problem-solving you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your attention to detail and self-motivation — we love those qualities!
Show Off Your Technical Skills: In your application, don’t shy away from showcasing your technical skills. Mention specific technologies you've worked with, like Microsoft Sentinel or Active Directory. We’re keen to know how you’ve tackled challenges in past roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're serious about joining our friendly team!
How to prepare for a job interview at MSP Talent Bridge Ltd
✨Know Your Tech Inside Out
Make sure you brush up on all the technologies mentioned in the job description. Familiarise yourself with Microsoft 365, Sentinel, and other tools listed. Being able to discuss your hands-on experience with these systems will show that you're not just a paper tiger.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've resolved IT issues in the past, especially those that required a first-time fix. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your technical prowess.
✨Be Ready for Scenario Questions
Expect to be asked about specific scenarios, like how you'd handle a security alert or manage patch compliance. Think through potential situations beforehand and outline your approach to tackling them effectively.
✨Demonstrate Your Proactive Learning
Since self-learning is essential for this role, be prepared to discuss how you keep your skills sharp. Mention any recent courses, certifications, or personal projects that showcase your commitment to continuous improvement in the IT field.