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- Tasks: Provide technical support and lead projects for SMEs across the UK and internationally.
- Company: Fast-paced, friendly IT solutions business with a close-knit team.
- Benefits: Yearly bonus, 25 days holiday, casual dress, and free on-site parking.
- Other info: Opportunities for training and professional growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in IT support and project management.
- Qualifications: Experience in IT support, self-motivated, and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
We're working with a fast-paced, friendly IT solutions business to find an experienced 2nd Line IT Support Engineer to join their close-knit team. This is a technical, varied role supporting SMEs across the UK and internationally on IT and telecoms solutions. The role is fully office-based with one client visit per month to a site in Horsham.
- Providing technical support via phone and ticketing system across a diverse SME client base
- Leading small to medium projects from start to finish
- Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite
- Supporting Cyber Essentials+ compliance — evidence collection, remediation tracking and controls implementation
- Managing patch compliance across endpoints and servers and driving remediation to agreed targets
- Supporting Disaster Recovery and Business Continuity planning including backup/restore testing and documentation
- Working with senior engineers to identify recurring incidents and implement long-term fixes
- Supporting change management aligned to ITIL best practice
- Microsoft 365 — Admin, Security, Compliance, Exchange and GDAP
- Microsoft Sentinel (SIEM/SOAR) and incident triage/response
- Microsoft 365 Defender — Defender for Endpoint and Defender for Office 365
- Microsoft Entra & Intune — Conditional Access, LAPS, Configuration Policies
- Active Directory, Group Policy, DNS, DHCP
- Networking — Security, Switching, L3, Firewalls, IPsec, SSL
- Patch management and compliance tooling for endpoints and servers
- Backup and DR/BCP — restore validation, DR testing, documentation
- Self-motivated and proactive — training is available but self-learning is essential
- Microsoft qualifications are beneficial but not required
- Full UK driving licence (clean) and own vehicle — essential
Yearly bonus, 25 days holiday plus bank holidays, casual dress, company events, pension, free on-site parking, Monday to Friday, 8:45am – 5:00pm (38.75 hours per week).
Locations
1st Line Technician Support in Kent, Sevenoaks employer: MSP Talent Bridge Ltd
Contact Detail:
MSP Talent Bridge Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technician Support in Kent, Sevenoaks
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of the tools mentioned in the job description. We recommend practising common interview questions and scenarios related to IT support to show you're ready for anything.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the varied challenges of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 1st Line Technician Support in Kent, Sevenoaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line Technician Support role. Highlight any relevant IT support experience, especially with Microsoft products, as this will catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our friendly team. Keep it concise but engaging!
Show Off Your Technical Skills: In your application, don’t forget to mention your technical skills, especially those related to Microsoft 365, networking, and security. We love seeing candidates who are self-motivated and eager to learn!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at MSP Talent Bridge Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Sentinel, and Defender. Be ready to discuss how you've used these tools in past roles or projects, as this will show your practical experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific incidents where you triaged security alerts or managed patch compliance. This will demonstrate your ability to handle the varied challenges of the role.
✨Understand the Company Culture
Since the company values a friendly and close-knit team, be sure to convey your interpersonal skills. Share experiences that highlight your teamwork and communication abilities, showing that you can fit right in with their culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company's approach to IT solutions. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals and values.