At a Glance
- Tasks: Provide IT support and lead projects for diverse SMEs across the UK and internationally.
- Company: Fast-paced, friendly IT solutions business with a close-knit team.
- Benefits: Yearly bonus, 25 days holiday, casual dress, and free on-site parking.
- Other info: Full office-based role with one client visit per month and excellent career growth opportunities.
- Why this job: Join a supportive environment and develop your skills while making a real impact.
- Qualifications: Hands-on IT problem-solving experience and strong attention to detail.
The predicted salary is between 30000 - 40000 € per year.
We're working with a fast-paced, friendly IT solutions business to find an experienced IT Support Engineer to join their close-knit team. This is a technical, varied role supporting SMEs across the UK and internationally on IT and telecoms solutions. If you're someone who takes pride in a first-time fix, enjoys working across a diverse client base, and wants to keep developing your skills in a supportive environment — this is worth a look. The role is fully office-based, with one client visit per month to a site in Horsham.
What you'll be doing:
- Providing technical support via phone and ticketing system across a diverse SME client base
- Leading small to medium projects from start to finish
- Implementing complex resolutions within SLA — zero-trust and least privilege at the forefront
- Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite
- Supporting Cyber Essentials+ compliance — evidence collection, remediation tracking and controls implementation
- Managing patch compliance across endpoints and servers and driving remediation to agreed targets
- Supporting Disaster Recovery and Business Continuity planning including backup/restore testing and documentation
- Working with senior engineers to identify recurring incidents and implement long-term fixes
- Supporting change management aligned to ITIL best practice
Technologies you'll need experience with:
- Microsoft 365 — Admin, Security, Compliance, Exchange and GDAP
- Microsoft Sentinel (SIEM/SOAR) and incident triage/response
- Microsoft 365 Defender — Defender for Endpoint and Defender for Office 365
- Microsoft Entra & Intune — Conditional Access, LAPS, Configuration Policies
- Active Directory, Group Policy, DNS, DHCP
- Hyper-V and failover clustering
- SAN/NAS — iSCSI, LUN, MPIO
- Networking — Security, Switching, L3, Firewalls, IPsec, SSL
- Patch management and compliance tooling for endpoints and servers
- Backup and DR/BCP — restore validation, DR testing, documentation
- MDT / WDS
- Awareness of Cyber Essentials+ requirements and practical controls
What we're looking for:
- Solid hands-on experience resolving IT problems across a range of environments
- Strong attention to detail — someone who gets it right first time
- Self-motivated and proactive — training is available but self-learning is essential
- Microsoft qualifications are beneficial but not required
- Full UK driving licence (clean) and own vehicle — essential
What's on offer:
- Yearly bonus
- 25 days holiday plus bank holidays
- Casual dress, company events, pension
- Free on-site parking
- Monday to Friday, 8:45am – 5:00pm (38.75 hours per week)
Interested? Get in touch with MSP Talent Bridge to find out more.
Information Technology Technical Specialist employer: MSP Talent Bridge Ltd
Join a dynamic and supportive IT solutions business that values your expertise as an Information Technology Technical Specialist. With a focus on employee growth, you will enjoy a friendly work culture, competitive benefits including a yearly bonus and generous holiday allowance, and the opportunity to work on diverse projects that enhance your skills. Located in a vibrant office environment with free parking and a casual dress code, this role offers a fulfilling career path for those passionate about IT support and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Technical Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your hands-on experience and technical prowess to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to the role. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Information Technology Technical Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of IT Support Engineer. Highlight your hands-on experience with the technologies mentioned in the job description, like Microsoft 365 and Active Directory. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you take pride in delivering first-time fixes. Let us know how you can contribute to our friendly team and diverse client base.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT problems in the past. We love candidates who can demonstrate their proactive approach and attention to detail. Share specific instances where you implemented long-term fixes or managed projects successfully.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team!
How to prepare for a job interview at MSP Talent Bridge Ltd
✨Know Your Tech Inside Out
Make sure you brush up on all the technologies mentioned in the job description. Be ready to discuss your hands-on experience with Microsoft 365, Sentinel, and other tools. Prepare examples of how you've resolved IT issues in the past, especially those that align with the role's requirements.
✨Showcase Your Problem-Solving Skills
Since this role emphasises a first-time fix, think of specific instances where you successfully solved complex IT problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical thinking and attention to detail.
✨Be Proactive About Learning
The company values self-motivated individuals who are keen on continuous learning. Share any recent courses or certifications you've pursued, even if they're not required. This shows your commitment to personal development and staying updated with industry trends.
✨Understand the Company Culture
Research the company's values and work environment. Since they mention a friendly, close-knit team, be prepared to discuss how you work collaboratively and contribute to a positive team dynamic. A good cultural fit can be just as important as technical skills!
