At a Glance
- Tasks: Provide technical support and lead projects for diverse SMEs across the UK.
- Company: Fast-paced, friendly IT solutions business with a close-knit team.
- Benefits: Yearly bonus, 25 days holiday, casual dress, and free on-site parking.
- Other info: Full office-based role with one client visit per month and excellent career growth opportunities.
- Why this job: Join a supportive environment and develop your skills while making a real impact.
- Qualifications: Hands-on IT problem-solving experience and strong attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
We're working with a fast-paced, friendly IT solutions business to find an experienced 2nd Line IT Support Engineer to join their close-knit team. This is a technical, varied role supporting SMEs across the UK and internationally on IT and telecoms solutions. If you're someone who takes pride in a first-time fix, enjoys working across a diverse client base, and wants to keep developing your skills in a supportive environment — this is worth a look. The role is fully office-based with one client visit per month to a site in Horsham.
What you'll be doing:
- Providing technical support via phone and ticketing system across a diverse SME client base
- Leading small to medium projects from start to finish
- Implementing complex resolutions within SLA — zero-trust and least privilege at the forefront
- Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite
- Supporting Cyber Essentials+ compliance — evidence collection, remediation tracking and controls implementation
- Managing patch compliance across endpoints and servers and driving remediation to agreed targets
- Supporting Disaster Recovery and Business Continuity planning including backup/restore testing and documentation
- Working with senior engineers to identify recurring incidents and implement long-term fixes
- Supporting change management aligned to ITIL best practice
Technologies you'll need experience with:
- Microsoft 365 — Admin, Security, Compliance, Exchange and GDAP
- Microsoft Sentinel (SIEM/SOAR) and incident triage/response
- Microsoft 365 Defender — Defender for Endpoint and Defender for Office 365
- Microsoft Entra & Intune — Conditional Access, LAPS, Configuration Policies
- Active Directory, Group Policy, DNS, DHCP
- Hyper-V and failover clustering
- SAN/NAS — iSCSI, LUN, MPIO
- Networking — Security, Switching, L3, Firewalls, IPsec, SSL
- Patch management and compliance tooling for endpoints and servers
- Backup and DR/BCP — restore validation, DR testing, documentation
- MDT / WDS
- Aware of Cyber Essentials+ requirements and practical controls
What we're looking for:
- Solid hands-on experience resolving IT problems across a range of environments
- Strong attention to detail — someone who gets it right first time
- Self-motivated and proactive — training is available but self-learning is essential
- Microsoft qualifications are beneficial but not required
- Full UK driving licence (clean) and own vehicle — essential
What's on offer:
- Yearly bonus
- 25 days holiday plus bank holidays
- Casual dress, company events, pension
- Free on-site parking
- Monday to Friday, 8:45am – 5:00pm (38.75 hours per week)
Interested? Get in touch with MSP Talent Bridge to find out more.
2nd Line Technician employer: MSP Talent Bridge Ltd
Join a dynamic and supportive IT solutions business that values your expertise as a 2nd Line Technician. With a focus on employee growth, you will enjoy a friendly work culture, competitive benefits including a yearly bonus and generous holiday allowance, and the opportunity to work with diverse clients both in the UK and internationally. Located in Horsham, this fully office-based role offers a chance to develop your skills while being part of a close-knit team dedicated to delivering exceptional IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that 2nd Line Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the specific technologies mentioned in the job description. We want you to be ready to showcase your hands-on experience with Microsoft 365, Sentinel, and all that good stuff!
✨Tip Number 3
Don’t just wait for job postings to pop up! Keep an eye on our website and apply directly through us. It shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace 2nd Line Technician
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role entails and how your skills align with the requirements. Highlighting relevant experience will make your application stand out!
Tailor Your CV and Cover Letter:Don’t just send a generic CV! We love seeing applications that are tailored to the specific role. Use keywords from the job description and showcase your experience with the technologies mentioned. This shows us you’re genuinely interested in the position.
Show Off Your Problem-Solving Skills:As a 2nd Line Technician, problem-solving is key. In your application, share examples of how you've tackled IT issues in the past. We want to know about your first-time fix successes and how you’ve handled complex situations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy — just follow the prompts and submit your details!
How to prepare for a job interview at MSP Talent Bridge Ltd
✨Know Your Tech Inside Out
Make sure you brush up on all the technologies mentioned in the job description. Familiarise yourself with Microsoft 365, Sentinel, and Defender, as well as networking concepts. Being able to discuss your hands-on experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past, especially those that required a first-time fix. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process and effectiveness.
✨Demonstrate Your Attention to Detail
Since the role requires a strong focus on detail, be ready to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a significant difference in a project or task.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the types of projects you'll be working on. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
