We're working with a growing, central London IT services provider (IT, cloud and unified communications) to find a motivated 1st Line Support Engineer to join their service desk team. The business supports a diverse range of clients, and its central location means it's only moments from many of them.
It's an exciting stage in their growth, with strong career development and exposure to the latest technologies. Training is provided to help the right person grow and thrive in the role.
The Role
As a 1st Line Support Engineer, you'll be the first point of contact for clients, providing technical help and keeping their IT running smoothly. The role calls for excellent customer service, a keen eye for problem-solving and a proactive approach.
What You'll Be Doing
- Diagnosing and resolving basic technical issues with hardware, software, networks and user accounts
- Escalating more complex issues to the 2nd and 3rd line teams where needed
- Keeping users informed of progress, with clear and effective communication
- Logging and managing tickets in the service management system, with accurate records
- Monitoring systems and carrying out repairs, upgrades, installations and other routine tasks
- Setting up and configuring new devices, user accounts and software applications
- Acting as the first point of contact for customers, in person and remotely, logging and resolving calls using set procedures
- Following ITIL best practice and contributing to continuous improvement
What We're Looking For
- An enthusiastic problem solver with a real passion for IT
- A broad range of technical skills in Microsoft technologies (Microsoft 365, Windows, Active Directory, Azure AD and Microsoft apps), plus basic networking concepts
- Previous experience in a 1st line or similar IT support role, ideally within an MSP environment
- Familiarity with remote support tools and ticketing systems
- Strong communication skills and a customer service background, as the role involves direct contact with users
- The ability to work independently and as part of a team
- A proactive, enthusiastic attitude to IT support
- Availability to work from the office or client sites, 5 days a week
Nice to Have
- Relevant IT certifications, for example CompTIA A+, ITIL Foundation or Microsoft certifications
What's on Offer
- Career progression and professional development, with training courses and certification programmes
- Exposure to a wide range of technologies and industries
- A supportive, collaborative team culture in a dynamic, fast-paced environment
- A range of benefits including company events, retail discounts, a cycle scheme and a pension scheme
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1st Line Service Desk Engineer employer: MSP Talent Bridge Ltd
At MSP Talent Bridge Ltd., we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our employees benefit from ongoing professional development opportunities, competitive remuneration, and the chance to work in a hybrid role across vibrant locations like Bucks, Berks, Oxon, and London, ensuring a fulfilling and rewarding career in the IT and telecoms sector.
