Package circa £28k
All potential applicants are encouraged to scroll through and read the complete job description before applying.
The Opportunity
We're working with a well-established and growing managed service provider to find an experienced Technical Specialist to join their service desk team. This is a role providing high-quality, timely technical support to clients — resolving technical issues, maintaining reliable client environments, and contributing to a consistent, professional customer experience.
The Role
You'll work across first- and second-line support, escalating complex or higher-risk issues appropriately. You'll be expected to take ownership of tickets, communicate clearly, keep technical records accurate, and support the continuous improvement of service desk processes — working closely with service desk colleagues, senior technical staff, and the project and cyber security function.
What You'll Be Doing
Client Support & Ticket Ownership
- Provide first- and second-line technical support across the client base, assisting with more complex work when directed and escalating issues to the Service Desk Manager or senior technical staff when required
- Own assigned tickets from initial assessment through to resolution, ensuring actions, time entries, technical notes and client communications are accurate and kept up to date
- Prioritise work in line with client impact, urgency, service level commitments and service desk procedures
- Communicate clearly and professionally with clients, setting realistic expectations and providing regular progress updates until the issue is resolved
Technical Operations
- Configure, support and monitor Microsoft 365, Azure, Intune and Autopilot environments in line with agreed client standards
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- Support cloud and on-premises server environments, client devices, standard computer builds, networks, broadband services and VoIP systems
- Monitor backup activity, investigate failures and complete scheduled backup tests in accordance with service desk process
- Identify opportunities for preventative maintenance and complete agreed remedial work to improve reliability and security of client systems
Documentation & Improvement
- Create and maintain clear technical documentation, client records, standard operating procedures and resolu...
Technical Specialist employer: MSP Talent Bridge Ltd Careers
As an IT Services Engineer with us, you'll thrive in a dynamic work environment that values innovation and collaboration. We offer competitive salaries, comprehensive training, and opportunities for professional growth, all while working in the vibrant South East region. Join our team to enjoy a fulfilling career where your contributions directly impact our clients' success and your own development.
Contact Details:
MSP Talent Bridge Ltd Careers Recruitment Team
