At a Glance
- Tasks: Lead a team in delivering IT solutions and support while managing projects from start to finish.
- Company: Join a well-established and growing IT provider with a dynamic work culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities for continuous learning and development.
- Why this job: Make a real impact by customising solutions and optimising business processes for clients.
- Qualifications: Experience in IT systems and certifications in relevant technologies are preferred.
The predicted salary is between 45000 - 55000 £ per year.
We're working with a well-established and growing IT provider to find an experienced Technical Services Manager to join their team. This is a hybrid role combining hands-on solution delivery, pre- and post-sales support, and leadership of a small team of solutions technicians — based across home, office, and customer site visits.
The Role
You'll sit at the intersection of sales, delivery and technical leadership — customising solutions and strategic advice to meet client needs (from regulatory compliance to business process optimisation) and managing projects from initial requirements gathering through solution design and implementation. You'll work closely with Account Managers and the SOP department, provide pre-sales input and demonstrations, and lead a small team delivering both project work and escalated IT support.
What You'll Be Doing
- Provide pre-sales, installation planning and post-sales support across the solutions portfolio
- Attend customer solutions meetings, delivering demonstrations
- Work alongside Account Managers and the SOP department on solutions projects — providing costings, installation plans and timelines
- Project manage solution software builds and implementations to customer requirements
- Build and implement telecoms tenants and installations
- Lead a team of solutions technicians, supporting delegated projects and escalated IT tickets
- Maintain solutions licensing and management
- Contribute to knowledge base articles and documentation to improve support processes
- Liaise with software developers on product updates and technical bulletins
- Keep solutions certifications valid and up to date
What We're Looking For
- Solid understanding of IT systems, including Windows OS, Microsoft 365, and common business applications
- Certifications in CompTIA, Microsoft, Google, AWS or Unified Comms preferred
- Good working knowledge of PaperCut MF, PaperCut Hive, uniFLOW, Optimidoc and Unified Comms platforms
- Familiarity with helpdesk/ticketing systems (e.g. Vantage, ServiceNow, Zendesk, Freshdesk)
- Strong problem-solving and troubleshooting skills
- Excellent written and verbal communication, with the ability to explain technical concepts
Technical Services Manager in Compton employer: MSP Talent Bridge Ltd Careers
As an IT Services Engineer with us, you'll thrive in a dynamic work environment that values innovation and collaboration. We offer competitive salaries, comprehensive training, and opportunities for professional growth, all while working in the vibrant South East region. Join our team to enjoy a fulfilling career where your contributions directly impact our clients' success and your own development.
Contact Details:
MSP Talent Bridge Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager in Compton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MSP Talent Bridge Ltd Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MSP Talent Bridge Ltd Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MSP Talent Bridge Ltd Careers!
✨Direct Apply to MSP Talent Bridge Ltd Careers
Let's not forget to apply directly through the MSP Talent Bridge Ltd Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Services Manager in Compton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MSP Talent Bridge Ltd Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MSP Talent Bridge Ltd Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MSP Talent Bridge Ltd Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
