At a Glance
- Tasks: Provide top-notch IT support and lead exciting projects for diverse clients.
- Company: Join a friendly, fast-paced IT solutions business with a close-knit team.
- Benefits: Enjoy a yearly bonus, 25 days holiday, and casual dress code.
- Other info: Full office-based role with great career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Hands-on IT problem-solving experience and a proactive attitude are key.
The predicted salary is between 30000 - 40000 € per year.
We’re working with a fast‑paced, friendly IT solutions business to find an experienced 2nd Line IT Support Engineer to join their close‑knit team. This is a technical, varied role supporting SMEs across the UK and internationally on IT and telecoms solutions. If you take pride in a first‑time fix, enjoy working across a diverse client base, and want to keep developing your skills in a supportive environment – this is worth a look. The role is fully office‑based with one client visit per month to a site in Horsham.
Responsibilities
- Providing technical support via phone and ticketing system across a diverse SME client base
- Leading small to medium projects from start to finish
- Implementing complex resolutions within SLA – zero‑trust and least privilege at the forefront
- Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite
- Supporting Cyber Essentials+ compliance – evidence collection, remediation tracking and controls implementation
- Managing patch compliance across endpoints and servers and driving remediation to agreed targets
- Supporting Disaster Recovery and Business Continuity planning including backup/restore testing and documentation
- Working with senior engineers to identify recurring incidents and implement long‑term fixes
- Supporting change management aligned to ITIL best practice
Technologies
- Microsoft 365 – Admin, Security, Compliance, Exchange and GDAP
- Microsoft Sentinel (SIEM/SOAR) and incident triage/response
- Microsoft 365 Defender – Defender for Endpoint and Defender for Office 365
- Microsoft Entra & Intune – Conditional Access, LAPS, Configuration Policies
- Active Directory, Group Policy, DNS, DHCP
- Hyper‑V and failover clustering
- SAN/NAS – iSCSI, LUN, MPIO
- Networking – Security, Switching, L3, Firewalls, IPsec, SSL
- Patch management and compliance tooling for endpoints and servers
- Backup and DR/BCP – restore validation, DR testing, documentation
- MDT / WDS
- Awareness of Cyber Essentials+ requirements and practical controls
Requirements & Qualifications
- Solid hands‑on experience resolving IT problems across a range of environments
- Strong attention to detail – someone who gets it right the first time
- Self‑motivated and proactive – training is available but self‑learning is essential
- Microsoft qualifications are beneficial but not required
- Full UK driving licence (clean) and own vehicle – essential
Benefits
- Yearly bonus
- 25 days holiday plus bank holidays
- Casual dress, company events, pension
- Free on‑site parking
- Monday to Friday, 8:45am – 5:00pm (38.75 hours per week)
Interested? Get in touch with MSP Talent Bridge to find out more.
2nd Line Technician in Sevenoaks employer: Msp Limited
Join a dynamic and supportive IT solutions business that values your expertise as a 2nd Line Technician. With a focus on employee growth, you will enjoy a friendly work culture, competitive benefits including a yearly bonus and generous holiday allowance, and the opportunity to work with diverse clients both in the UK and internationally. Located in Horsham, this fully office-based role offers a chance to develop your skills while being part of a close-knit team dedicated to delivering exceptional IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technician in Sevenoaks
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the company’s tech stack. We want you to shine when discussing how you can tackle their specific challenges!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share examples of how you've resolved IT issues in the past, especially those that required a first-time fix – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 2nd Line Technician in Sevenoaks
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Technician role. Highlight your relevant experience with IT support, especially in resolving issues for SMEs. We want to see how your skills match what we're looking for!
Show Off Your Skills:In your application, don’t just list your qualifications – show us how you've used them in real-world scenarios. Talk about specific projects or challenges you've tackled, especially those involving Microsoft technologies and security compliance.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate a straightforward approach that gets right to the heart of why you’re a great fit for our team. Avoid fluff and focus on your passion for IT support!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity to join our friendly team!
How to prepare for a job interview at Msp Limited
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Microsoft 365 and Microsoft Sentinel. Be ready to discuss your hands-on experience with these tools and how you've used them to solve IT problems in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues or led small projects. Highlight your ability to implement solutions within SLAs and your attention to detail, as this role values getting it right the first time.
✨Demonstrate Your Proactivity
Since self-learning is essential, come prepared to discuss any recent training or self-study you've undertaken. This shows that you're motivated and eager to develop your skills further, which is a big plus for the team.
✨Understand the Company Culture
Research the company’s values and work environment. Since they pride themselves on being friendly and supportive, think about how you can fit into their close-knit team and contribute positively to their culture.
