At a Glance
- Tasks: Provide top-notch IT support and lead exciting projects for diverse clients.
- Company: Join a fast-paced, friendly IT solutions business with a close-knit team.
- Benefits: Enjoy a supportive environment with opportunities for skill development.
- Other info: Fully office-based role with one client visit per month.
- Why this job: Make a real impact by solving technical challenges and enhancing client experiences.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
We’re working with a fast‑paced, friendly IT solutions business to find an experienced 2nd Line IT Support Engineer to join their close‑knit team. This is a technical, varied role supporting SMEs across the UK and internationally on IT and telecoms solutions. If you take pride in a first‑time fix, enjoy working across a diverse client base, and want to keep developing your skills in a supportive environment – this is worth a look. The role is fully office‑based with one client visit per month to a site in Horsham.
Responsibilities
- Providing technical support via phone and ticketing system across a diverse SME client base
- Leading small to medium projects from start to finish
- Implementing complex resolutions within SLA – zero‑trust and least privilege at the forefront
- Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite
- Supporting Cyber Essentials+ compliance – evidence collection, remediation tracking and controls implementation
- Managing patch compliance across endpoints and servers and driving remediation to agreed targets
- Supporting Disaster Recovery and Business Continuity planning including backup/restore testing and documentation
- Working with senior engineers to identify recurring incidents and implement long‑term fixes
- Supporting change management aligned to ITIL best practice
Technologies
- Microsoft 365 – Admin, Security, Compliance, Exchange and GDAP
- Microsoft Sentinel (SIEM/SOAR) and incident triage/response
- Microsoft 365 Defender – Defender for Endpoint and Defender for Office 365
- Microsoft Entra
2nd Line Technician in Kent employer: Msp Limited
Join a dynamic and supportive IT solutions business that values your expertise as a 2nd Line Technician. With a focus on employee growth, you will have the opportunity to work on diverse projects while receiving ongoing training in a friendly office environment located in Horsham. Enjoy the benefits of a close-knit team culture, where your contributions are recognised and rewarded, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technician in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in SMEs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, don’t hold back on discussing your technical expertise and past projects. Let them see how you can bring value to their team.
✨Tip Number 3
Prepare for the tech test! Many companies will want to see your problem-solving skills in action. Brush up on common issues you might face as a 2nd Line Technician and be ready to demonstrate your troubleshooting process.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll have a better chance of standing out and getting noticed by the hiring team.
We think you need these skills to ace 2nd Line Technician in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the 2nd Line Technician role. Highlight your technical support experience, especially with Microsoft 365 and security tools, to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how you’ve successfully tackled challenges in the past. This is your chance to showcase your personality and enthusiasm for the role!
Showcase Relevant Projects:If you've led any small to medium projects or implemented complex resolutions, make sure to mention these in your application. We love seeing candidates who take initiative and can manage projects effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Msp Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Sentinel, and Defender. Be ready to discuss how you've used these technologies in past roles, especially in relation to security alerts and compliance. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully implemented complex resolutions or led projects from start to finish. Highlight your approach to troubleshooting and how you ensure a first-time fix, as this is crucial for the role.
✨Understand the Company Culture
Research the company’s values and work environment. Since they pride themselves on being friendly and supportive, think about how you can demonstrate that you’d fit right in with their close-knit team during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, such as how they handle disaster recovery planning or what their approach is to managing patch compliance. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
