IT & Telecoms Field Engineer

You'll be responsible for delivering professional on-site installations, maintenance and support services with a strong focus on structured network cabling, IT infrastructure and telecoms systems. You'll work across a wide range of customer sites from small offices to larger commercial environments and often act as the face of the business on-site. To succeed, you'll need to be technically competent, well organised and able to work independently while maintaining clear communication with clients, suppliers and internal teams.

Responsibilities

• Install, terminate and test structured cabling systems (Cat5e, Cat6, Cat6a, fibre where required); install and configure IT and telecoms equipment, including desktop PCs, laptops, network switches, routers, Wi-Fi access points and VoIP systems; carry out full site installations, including cabinet/rack builds, patch panel terminations and cable management; conduct site surveys and provide recommendations for network and IT infrastructure improvements; ensure all installations meet industry standards and best practice, including health and safety compliance.
• Diagnose and resolve on-site technical issues relating to IT, networking, connectivity and telecoms systems; assist with deployment and configuration of client infrastructure and telecoms systems; carry out testing and documentation of installed cabling and hardware; support project delivery for installations, upgrades and relocations; maintain accurate technical documentation and handover notes following each job.
• Act as a professional and approachable point of contact on-site for clients; communicate clearly with clients regarding work being carried out, timelines and any issues encountered; ensure all work is completed within agreed timescales and to a high standard; provide post-installation guidance and basic user support where required; escalate complex issues to the support team when necessary.
• Adhere to all health and safety requirements when working on-site; follow structured cabling standards and compliance requirements; ensure safe use of tools, ladders and access equipment; maintain a clean, organised and professional working environment at client sites.
• Work closely with the Service Desk and Project teams to ensure smooth job delivery; provide feedback from site visits to improve processes and service quality; contribute to internal documentation, including installation procedures and best practices; represent the business professionally at all times.

Qualifications & Skills

• Strong technical understanding of cabling, IT and networking infrastructure; excellent problem-solving and fault-finding abilities; high attention to detail and quality of workmanship; good time management and ability to work independently; clear and confident communication skills; customer-focused approach with a professional manner.
• Experience in a field engineer and cabling role; experience within an MSP environment; solid technical knowledge across Windows desktop & server, networking (LAN/WAN, switches, routers, firewalls, Wi-Fi) and hosted telephony systems; exposure to cyber security solutions and best practice.
• Full clean UK driving licence; DBS check (clean) required.
• Field-based role covering the North West of England, with occasional travel further afield; regular travel to client sites with early starts or extended days; occasional out-of-hours or weekend work for project-based installations or maintenance.
• Physical work involved, including cabling, lifting equipment and working at height.
• Additional duties carried out in the Blackburn office as required.