PPM Team Leader

• Supervise and support the PPM team in scheduling and coordinating PPM activities.
• Ensure maintenance tasks are logged accurately and tracked using the company’s systems.
• Monitor PPM performance to ensure adherence to KPIs.

PPM Scheduling and Delivery Support:

• Develop and maintain the PPM schedule, ensuring all planned tasks are allocated to the appropriate resources.
• Liaise with engineers and subcontractors to confirm task completion and resolve scheduling conflicts.
• Provide updates to clients and management regarding the status of PPM activities.

Team Management:

• Supervise, support, and motivate team members to achieve individual and collective goals.
• Delegate tasks effectively, ensuring deadlines and quality standards are met.
• Provide ongoing training, coaching, and development opportunities for team members.
• Monitor team performance, identify areas for improvement, and implement corrective measures as necessary.
• Conduct regular performance reviews and provide constructive feedback.

Operational Efficiency:

• Ensure daily operations run smoothly and resolve any issues that arise.
• Develop and implement process improvements to enhance team productivity.
• Ensure compliance with company policies, procedures, and regulations.
• Provide cover for Team Leader (HD) in a supervisory role as needed.

Communication:

• Act as the primary point of escalation for complex client queries and complaints.
• Act as the main point of contact between the team, engineers, management, and clients to address any issues promptly.
• Facilitate effective communication within the team and with other departments.
• Maintain strong relationships with clients by ensuring excellent service delivery.
• Collaborate with engineers, subcontractors, and other departments to resolve issues efficiently.
• Prepare reports on PPM performance and compliance to clients and management.

Compliance and Documentation:

• Ensure that all PPM tasks are carried out in compliance with industry regulations, health and safety standards, and company policies.
• Maintain accurate records of completed maintenance activities, certificates, and compliance documentation.
• Conduct regular audits to ensure data accuracy.

Problem Solving and Conflict Resolution:

• Address and resolve conflicts within the team promptly and professionally.
• Handle escalations and complex issues, providing solutions or escalating further when necessary.

H&S and Wellbeing:

• Promote a safe and inclusive work environment.
• Ensure team members adhere to health and safety guidelines and company policies.
• Experience managing planned maintenance tasks and ensuring schedules run smoothly.
• Competence in supervising, motivating, and supporting team members.
• Experience handling escalations, resolving conflicts, and keeping stakeholders informed.
• Ability to ensure regulatory compliance and maintain accurate records.

Soft Skills

• Ability to multi-task and adhere to deadlines.
• Well-organised with a customer-oriented approach.
• Good communication and people skills.
• Punctual.
• Solutions focused.

Qualifications

• GCSEs at grade A – C in English Language and Mathematics (or equivalent).

Technical Skills, Knowledge & Experience

• Experience within the facilities industry.
• Experience with maintenance management software and reporting tools.
• Ability to optimise workflows and improve efficiency.
• Skills in planning, budgeting, and resource allocation.

Chilton Business Centre,
Southwater House,
Chilton HP18 9LS

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