At a Glance
- Tasks: Support daily admin tasks and customer relations for a vibrant magazine.
- Company: Join Mslexia, a dynamic organisation focused on empowering women writers.
- Benefits: Pro rata salary of £23.5k-£24.5k, with a supportive team environment.
- Other info: Fixed-term role with a friendly office atmosphere in Newcastle upon Tyne.
- Why this job: Gain valuable experience in customer support and administration while making a difference.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 23500 - 24500 £ per year.
Mslexia is seeking a Customer Services Assistant to support day-to-day administration, customer relations, the magazine, competitions, projects and our online shop transactions from the Newcastle upon Tyne office.
You will join the Administration & Finance team for a 12-month fixed-term contract, working two and a half days a week (Tuesdays, Wednesdays and Thursdays).
The role is office-based and not suitable for hybrid or home working, with a pro rata salary of £23.5k-£24.5k per annum.
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Part-Time Admin & Customer Support (12 Months) employer: Mslexia
Mslexia is an exceptional employer that fosters a supportive and inclusive work environment, dedicated to empowering women writers and promoting gender equality in literature. Located in the vibrant city centre of Newcastle upon Tyne, our close-knit team offers a collaborative culture with opportunities for personal and professional growth, all while contributing to meaningful projects that make a difference. With flexible working hours and a commitment to employee well-being, Mslexia is the perfect place for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Admin & Customer Support (12 Months)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mslexia and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mslexia and let us see your personality shine through!
We think you need these skills to ace Part-Time Admin & Customer Support (12 Months)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mslexia.
Get Familiar with Our Brand:Before applying, take some time to learn about Mslexia and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mslexia
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mslexia.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mslexia will surely appreciate.
