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- Tasks: Support customers through the claims process and manage the workflow of claims.
- Company: Join MSL, a leading provider of innovative insurance solutions.
- Benefits: Enjoy hybrid working, great holiday entitlement, and development opportunities.
- Why this job: Be part of a collaborative team making a real difference in customer service.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Exciting growth opportunities in a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Due to continued success, we are looking to hire experienced Claims Handlers to join our team. We are MSL, part of the Drive Further collective, and we are a leading provider of specialist insurance products and services, with a strong reputation for innovation, customer service and broker partnerships. We are committed to delivering tailored solutions that meet the evolving needs of our clients across the motor, taxi and learner driver markets.
You will be:
- Supporting customers through the claims process from FNOL to completion of repairs
- Assessing and accepting claims in line with guidelines
- Managing the end-to-end workflow of the claims pipeline
- Providing exceptional customer service
- Maintaining accurate file notes and clear audit trails
You will ideally have:
- Experience of telephone customer services
- Understanding of accident insurance policies
- Exceptional administration skills
- Strong organisational skills
In return:
- Work in an amazing, collaborative environment
- Hybrid working
- Lots of opportunities for development
- Join a growing company
- Great holiday entitlement and lots more benefits.
If you have experience in a similar role and are looking for your next step, or a change in working environment, don't delay - apply today.
Claims Handler in Manchester employer: MSL
Contact Detail:
MSL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common claims handler scenarios. Think about how you’d support customers through the claims process and manage workflows. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Claims Handler in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in claims handling and customer service. We want to see how your skills align with what we do at MSL, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Organisational Skills: Since the role involves managing the end-to-end workflow of claims, make sure to highlight any experience you have with organisation and administration. We’re looking for someone who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at MSL
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of the claims process, especially from First Notification of Loss (FNOL) to completion. Familiarise yourself with common accident insurance policies and be ready to discuss how you've handled similar situations in the past.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this role, prepare examples that highlight your experience in providing support and resolving issues. Think about specific instances where you went above and beyond for a customer.
✨Demonstrate Organisational Prowess
As a Claims Handler, managing the workflow is crucial. Be ready to talk about how you keep track of multiple claims, maintain accurate file notes, and ensure clear audit trails. Use real-life examples to illustrate your organisational skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.