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- Tasks: Support customers through the claims process and manage the workflow of claims.
- Company: Join MSL, a leading provider of innovative insurance solutions.
- Benefits: Enjoy hybrid working, great holiday entitlement, and development opportunities.
- Why this job: Be part of a collaborative team making a real difference in customer service.
- Qualifications: Experience in customer service and strong organisational skills are preferred.
- Other info: Exciting growth opportunities in a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Due to continued success, we are looking to hire experienced Claims Handlers to join our team. We are MSL, part of the Drive Further collective, and we are a leading provider of specialist insurance products and services, with a strong reputation for innovation, customer service and broker partnerships. We are committed to delivering tailored solutions that meet the evolving needs of our clients across the motor, taxi and learner driver markets.
You will be:
- Supporting customers through the claims process from FNOL to completion of repairs
- Assessing and accepting claims in line with guidelines
- Managing the end-to-end workflow of the claims pipeline
- Providing exceptional customer service
- Maintaining accurate file notes and clear audit trails
You will ideally have:
- Experience of telephone customer services
- Understanding of accident insurance policies
- Exceptional administration skills
- Strong organisational skills
In return:
- Work in an amazing, collaborative environment
- Hybrid working
- Lots of opportunities for development
- Join a growing company
- Great holiday entitlement and lots more benefits.
If you have experience in a similar role and are looking for your next step, or a change in working environment, don’t delay - apply today.
Claims Handler employer: MSL
Contact Detail:
MSL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at MSL or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your claims handling knowledge. Familiarise yourself with common scenarios and how you would manage them. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your customer service skills during the interview. Share specific examples of how you've gone above and beyond for customers in the past. This is key for a role like Claims Handler where empathy matters.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our amazing team at MSL.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in claims handling and customer service. We want to see how your skills align with what we do at MSL, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our team and how your background makes you a perfect fit for the Claims Handler role. Keep it friendly and professional!
Showcase Your Organisational Skills: Since this role involves managing the end-to-end workflow of claims, make sure to highlight any experience you have with organisation and administration. We love seeing candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at MSL
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of accident insurance policies and the claims process. Being able to discuss specific scenarios or past experiences where you've successfully handled claims will show that you're not just familiar with the theory, but also have practical experience.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this role, prepare examples of how you've gone above and beyond for customers in previous positions. Think about times when you turned a negative experience into a positive one, as this will highlight your problem-solving abilities.
✨Organise Your Thoughts
With strong organisational skills being a must-have, practice articulating how you manage your workload and prioritise tasks. You might want to use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your thought process.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or opportunities for development. This shows that you're genuinely interested in the role and helps you assess if the company is the right fit for you too.