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- Tasks: Support customers through the claims process and manage the workflow of claims.
- Company: Join MSL, a leading provider of innovative insurance solutions.
- Benefits: Enjoy great holiday entitlement and numerous development opportunities.
- Why this job: Be part of a collaborative team making a real difference in customer service.
- Qualifications: Experience in customer service and strong organisational skills are preferred.
- Other info: Exciting growth potential in a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Due to continued success, we are looking to hire experienced Claims Handlers to join our team. We are MSL, part of the Drive Further collective, and we are a leading provider of specialist insurance products and services, with a strong reputation for innovation, customer service and broker partnerships. We are committed to delivering tailored solutions that meet the evolving needs of our clients across the motor, taxi and learner driver markets.
You will be:
- Supporting customers through the claims process from FNOL to completion of repairs
- Assessing and accepting claims in line with guidelines
- Managing the end-to-end workflow of the claims pipeline
- Providing exceptional customer service
- Maintaining accurate file notes and clear audit trails
You will ideally have:
- Experience of telephone customer services
- Understanding of accident insurance policies
- Exceptional administration skills
- Strong organisational skills
In return:
- Work in an amazing, collaborative environment
- Lots of opportunities for development
- Join a growing company
- Great holiday entitlement and lots more benefits.
If you have experience in a similar role and are looking for your next step, or a change in working environment, don't delay - apply today.
Claims Handler in Cheadle employer: MSL
Contact Detail:
MSL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Cheadle
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of accident insurance policies. We want you to feel confident discussing how you would handle various claims scenarios, so practice makes perfect!
✨Tip Number 3
Show off your exceptional customer service skills during interviews. Share specific examples of how you've gone above and beyond for customers in the past – it’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our amazing team.
We think you need these skills to ace Claims Handler in Cheadle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in claims handling and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team at MSL. Keep it engaging and personal!
Showcase Your Organisational Skills: Since we value strong organisational skills, make sure to mention any tools or methods you use to stay organised in your previous roles. This will help us see how you can manage the end-to-end workflow of the claims pipeline.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MSL
✨Know Your Claims Process
Familiarise yourself with the claims process from First Notification of Loss (FNOL) to completion. Be ready to discuss how you would support customers at each stage, showcasing your understanding of the workflow and your ability to manage it effectively.
✨Brush Up on Insurance Policies
Make sure you have a solid grasp of accident insurance policies. Prepare to answer questions about common scenarios and how you would assess and accept claims in line with guidelines. This will demonstrate your expertise and confidence in handling claims.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you went above and beyond to help a customer, as this will highlight your commitment to client satisfaction.
✨Organisational Skills Matter
Be ready to discuss your organisational skills and how you maintain accurate file notes and clear audit trails. Consider sharing techniques or tools you use to stay organised, as this is crucial for managing the end-to-end workflow of claims.