Client Services Director

Full-Time No home office possible

Overview
MSL is looking for a Client Services Project Director to join our senior leadership team. This is a pivotal leadership role. You will own and nurture our relationship with a key retained client, overseeing their year-round programme of experiential events. You\’ll balance strategic planning with hands-on leadership, driving continuous process improvement while coaching, inspiring, and developing your project team to deliver exceptional results.

Your work will shape client outcomes, team performance, and MSL\’s growth.

Responsibilities

Own and nurture a high-value client relationship, acting as the primary point of contact for senior stakeholders.
Lead and deliver a year-round programme of experiential events with full operational, creative, and financial accountability.
Drive strategic growth, continuous improvement, and process optimisation across projects and teams.
Inspire, coach, and develop the project team, ensuring alignment with programme objectives and fostering high performance.
Conceive, pitch, and implement new event concepts, ensuring timely client approvals and commercial success.
Prepare and report on programme performance, budgets, KPIs, and insights to the client and senior leadership.
Support business growth through RFP responses, pitches, and strategic project contributions.

Experience

At least 10 years\’ experience in senior client account management, ideally in events or experiential marketing.
Hands-on experience delivering complex experiential programmes, with accountability for people, processes, budgets, and operational delivery.
Exceptional leadership and team development skills, able to mentor, motivate, and inspire multi-skilled teams.
Strong strategic thinking and commercial acumen, translating client vision into actionable plans and business impact.
Experience in process ownership and continuous improvement, with a kaizen mindset to optimise workflows and raise standards.
Proven stakeholder management skills, able to influence senior clients, internal teams, and external partners professionally.
Highly organised, results-driven, and able to manage multiple priorities in a fast-paced environment.

Why join MSL?

Be part of a growing agency where your leadership will directly influence processes, culture, and client delivery.
Join the senior leadership team and make a visible impact on business strategy, team performance, and client satisfaction.
Lead high-profile, year-round experiential events, driving innovation, operational excellence, and team development.

If you\’re a confident, strategic leader who can balance big-picture thinking with hands-on people management, and you\’re ready to drive change, inspire your team, and deliver exceptional client outcomes, we want to hear from you.

Job Type: Full-time

Pay: £70,000.00-£80,000.00 per year

Benefits: