At a Glance
- Tasks: Be the go-to person for customers, helping them with inquiries and technical issues.
- Company: Join MSite by Infobric, a leader in customer service excellence.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic team environment with plenty of learning opportunities.
- Why this job: Make a difference by providing top-notch support and enhancing customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25650 - 31350 £ per year.
MSite by Infobric is seeking a Customer Service Representative to be the first point of contact for customers, delivering exceptional service across inquiries, service requests, and technical issues. You will guide customers on using the MSite platform, troubleshoot first-line issues, and ensure interactions meet service levels.
The role involves logging and managing support tickets, gathering information, and progressing incidents within agreed SLAs, while collaborating with colleagues.
First-Line Platform Support Specialist in Liverpool employer: MSite by Infobric
At MSite by Infobric, we pride ourselves on fostering a dynamic work culture that prioritises employee development and collaboration. As a First-Line Platform Support Specialist, you will benefit from comprehensive training, opportunities for career advancement, and a supportive team environment in a location that values innovation and customer satisfaction.
