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Main duties of the job
Join our Contact Centre as a Team Manager, reporting directly to the Operational Management Team. We are seeking a passionate leader who can guide and inspire our team of Client Care Coordinators to provide an outstanding and reliable service.
As a Team Manager, you will lead by example in delivering an exceptional service playing a crucial role in ensuring that our clients receive the highest level of care and support throughout their treatment journey. This position is both challenging and rewarding, requiring a confident and experienced individual with exceptional communication and leadership skills.
We offer a supportive and collaborative work environment that values your expertise and dedication. To be successful in this role, it is essential that you have experience as a Contact Centre Team Manager.
Responsibilities:
- Resolve Complaints: As the Team Manager, you will be responsible for addressing and resolving any complaints that arise from our clients. Your empathetic and proactive approach will ensure that client concerns are addressed promptly and effectively.
- Line Management: You will provide strong leadership and line management to our team of Client Care Coordinators. This includes overseeing their performance, setting clear objectives, conducting regular performance evaluations, and providing guidance and support as needed and more
About us
At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients\’ reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients\’ needs and experiences every step of the way.
Were proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
Job responsibilities
For more information about the role, please view the job description:https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Team-Manager.pdf
£33,353.66 to £37,522.87 a yeardependant on location and experience
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Contact Detail:
MSI Reproductive Choices Recruiting Team
