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- Tasks: Monitor real-time data and ensure smooth operations in our Contact Centre.
- Company: Join an Award Winning Contact Centre dedicated to exceptional client care.
- Benefits: Enjoy free parking, flexible schedules, and a comprehensive benefits package.
- Why this job: Be part of a supportive team with opportunities for career growth and development.
- Qualifications: No specific qualifications required; just bring your analytical skills and enthusiasm!
- Other info: Hybrid work model with only one office day per week after training.
The predicted salary is between 27565 - 30322 £ per year.
Do you want to drive efficiency to allow our clients to receive exceptional care? Join our Award Winning Contact Centre and be part of our team!
?? Contract Type: Permanent, hybrid
? Hours: 37.5 hours per week
?? Salary: £27,565.01 – £30,321.51 (depending on experience and skills)
Whats in it for you?
In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:
- Financial Reward: Take advantage of free parking, a competitive salary with opportunities for progression, up to 5% employer pension contribution, and thousands of perks through Blue Light card.
- Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
- Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits.
- Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression.
As a Real-Time Analyst, you\’ll be the go-to person for the Contact Centre Operations Managers and various teams, playing a key role in keeping everything running smoothly across our Clinical Practitioner, Right Care and Safeguarding teams. Your responsibilities will revolve around real-time data, monitoring employee activities, call volume, service levels, call queues, agent adherence, and staffing levels to keep performance on point.
To quickly adapt strategies and ensure we hit our KPIs, making sure client enquiries are handled swiftly and efficiently. Beyond the real-time action, youll also use your analytical skills by creating detailed reports to track our Contact Centres performance. In addition to your real-time responsibilities, you\’ll also support in producing comprehensive reports to assist in tracking the Contact Centre performance. By optimising short-term scheduling efficiency through the alignment of planned time with Net Staffing requirements, you\’ll be part of ensuring a seamless service delivery.
The successful candidate will be required to attend the office for training for a maximum of 1 week, then working in a hybrid setting, attending the office once a week on a Wednesday.
For more information about the role, please view the job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Real-Time-Analyst.pdf
Real Time Analyst in Bristol employer: MSI Reproductive Choices
Contact Detail:
MSI Reproductive Choices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Time Analyst in Bristol
✨Tip Number 1
Familiarise yourself with real-time data monitoring tools and software commonly used in contact centres. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your analytical skills, especially in creating reports and tracking performance metrics. Consider preparing examples of how you've used data to improve efficiency in previous roles, as this will be a key part of the job.
✨Tip Number 3
Understand the importance of KPIs in a contact centre environment. Be prepared to discuss how you would adapt strategies to meet these targets, showcasing your problem-solving abilities and proactive mindset.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Real Time Analyst in Bristol
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Real Time Analyst position. Highlight key skills such as data analysis, monitoring, and reporting that are essential for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job description. Emphasise any previous roles where you monitored performance metrics or worked in a contact centre environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills can contribute to driving efficiency and improving client care in the contact centre.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role focused on performance monitoring.
How to prepare for a job interview at MSI Reproductive Choices
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Real-Time Analyst. Familiarise yourself with key terms like call volume, service levels, and agent adherence. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Analytical Skills
Prepare to discuss your analytical skills and how you've used data to drive decisions in previous roles. Be ready to provide examples of reports you've created or how you've monitored performance metrics to improve efficiency.
✨Emphasise Team Collaboration
Highlight your ability to work collaboratively with various teams. The role involves liaising with Contact Centre Operations Managers and other teams, so share experiences where you've successfully worked in a team environment to achieve common goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
