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- Tasks: Monitor real-time data and ensure smooth operations in our Contact Centre.
- Company: Join our Award Winning Contact Centre dedicated to exceptional client care.
- Benefits: Enjoy flexible hours, free parking, and a fantastic perks package.
- Why this job: Be part of a supportive team with opportunities for growth and development.
- Qualifications: No specific qualifications required; just bring your analytical skills and enthusiasm!
- Other info: Hybrid work model with one office day per week after initial training.
The predicted salary is between 22700 - 30000 £ per year.
Do you want to drive efficiency to allow our clients to receive exceptional care? Join our Award Winning Contact Centre and be part of our team!
Contract Type: Permanent, hybrid
Hours: 37.5 hours per week
Salary: £27,565.01 - £30,321.51 (depending on experience and skills)
What’s in it for you?
- Financial Reward: Take advantage of free parking, a competitive salary with opportunities for progression, up to 5% employer pension contribution, and thousands of perks through Blue Light card.
- Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
- Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits.
- Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression.
As a Real-Time Analyst, you will be the go-to person for the Contact Centre Operations Managers and various teams, playing a key role in keeping everything running smoothly across our Clinical Practitioner, Right Care and Safeguarding teams. Your responsibilities will revolve around real-time data, monitoring employee activities, call volume, service levels, call queues, agent adherence, and staffing levels to keep performance on point.
To quickly adapt strategies and ensure we hit our KPIs, making sure client enquiries are handled swiftly and efficiently. Beyond the real-time action, you will also use your analytical skills by creating detailed reports to track our Contact Centre’s performance. In addition to your real-time responsibilities, you will also support in producing comprehensive reports to assist in tracking the Contact Centre performance. By optimising short-term scheduling efficiency through the alignment of planned time with Net Staffing requirements, you will be part of ensuring a seamless service delivery.
The successful candidate will be required to attend the office for training for a maximum of 1 week, then working in a hybrid setting, attending the office once a week on a Wednesday.
For more information about the role, please view the job description.
Real Time Analyst employer: MSI Reproductive Choices
Contact Detail:
MSI Reproductive Choices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Time Analyst
✨Tip Number 1
Familiarise yourself with real-time data analysis tools and software commonly used in contact centres. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Understand the key performance indicators (KPIs) relevant to contact centre operations. Be prepared to discuss how you can help the team meet these KPIs through effective monitoring and reporting.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed real-time challenges in previous roles. This will highlight your ability to adapt strategies quickly in a fast-paced environment.
✨Tip Number 4
Network with current or former employees of our contact centre, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Real Time Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Real-Time Analyst. Focus on your analytical skills, experience in monitoring performance metrics, and any previous roles in contact centre operations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed real-time data or improved efficiency in previous positions. This is your chance to showcase your personality and fit for the team.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as data analysis, problem-solving, and communication. Mention any experience with reporting tools or software that can help in tracking performance metrics effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is vital for a Real-Time Analyst.
How to prepare for a job interview at MSI Reproductive Choices
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Real-Time Analyst. Familiarise yourself with key terms like call volume, service levels, and agent adherence. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and reporting. Be ready to provide examples of how you've used data to drive efficiency or improve performance in previous roles. This is crucial for a position that relies heavily on real-time data.
✨Demonstrate Adaptability
Since the role involves quickly adapting strategies to meet KPIs, be prepared to share examples of how you've successfully adapted to changing circumstances in past jobs. Highlight your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
