At a Glance
- Tasks: Support clients with empathy and professionalism in person and over the phone.
- Company: Join a compassionate team dedicated to exceptional client care.
- Benefits: Great perks like pension contributions, discounts, and flexible leave options.
- Other info: Enjoy a supportive environment with clear career pathways and ongoing training.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
This role is being advertised as a Client Care Administrator; however, the successful applicant will be employed as a Client Care Coordinator.
Contract: Permanent
Hours: 37.5 hours per week (with the occasional Saturday)
We are looking for a compassionate and professional Client Care Administrator to join our supportive team. This is a rewarding customer-facing role where you will support clients both in person and over the phone, providing reassurance, clear information, and a calm, empathetic approach during what can often be sensitive or challenging situations. We are seeking someone who is confident working with the general public and passionate about delivering exceptional care and support.
What we are looking for in a Client Care Administrator:
- Previous customer-facing experience, ideally working directly with the general public
- Strong communication skills with the ability to remain calm, empathetic, and professional in difficult or emotional situations
- A caring, approachable nature and a genuine desire to support others
Full training and ongoing support will be provided in the Client Care Administrator role, along with great transport links, on-site parking, and only one Saturday shift every two months. Interviews for successful candidates will take place on Friday, 29th May.
Why Join Us as a Client Care Administrator?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
- Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.
- Wellbeing & Work-Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.
- Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.
Locations
Client Care Administrator in Newport, Wales employer: MSI REPRODUCTIVE CHOICES
Join our compassionate and professional team as a Client Care Administrator, where you will thrive in a supportive, values-driven environment that prioritises your wellbeing and career development. With excellent benefits such as a generous pension scheme, flexible leave options, and comprehensive training, we ensure that your contributions are recognised and rewarded while you make a meaningful impact in the lives of our clients. Located with great transport links and on-site parking, this role offers a perfect balance of work-life harmony and professional growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Administrator in Newport, Wales
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in, making it easier to connect with them during your chat.
✨Tip Number 2
Practice your communication skills! Since this role is all about client care, think of examples from your past experiences where you’ve shown empathy and professionalism. We want you to shine when discussing how you handle challenging situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Care Administrator in Newport, Wales
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Care Administrator role. Highlight your customer-facing experience and any relevant skills that show you can handle sensitive situations with empathy and professionalism.
Showcase Your Communication Skills:In your written application, demonstrate your strong communication abilities. Use clear and concise language, and consider including examples of how you've effectively communicated in challenging situations before.
Express Your Passion for Care:Let us know why you're passionate about supporting others. Share personal anecdotes or experiences that reflect your caring nature and genuine desire to help clients, as this is key for the role.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to us quickly and allows you to easily keep track of your application status. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at MSI REPRODUCTIVE CHOICES
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Client Care Administrator. Familiarise yourself with the skills required, especially around communication and empathy, as these will be key in your discussions.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've successfully handled challenging situations with clients. Highlight your ability to remain calm and professional, as this is crucial for the role.
✨Demonstrate Your Compassion
During the interview, convey your caring nature. Share stories that illustrate your genuine desire to support others, especially in sensitive situations. This will resonate well with the interviewers looking for someone who fits their values.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team culture or training opportunities. This shows your interest in the role and helps you gauge if it's the right fit for you.
