📝 Contract: Permanent⌚ Hours: 37.5 hours per week, Monday to Friday (with a minimum 1 Saturday per month)💰 Salary: starting from £28,080.84 Be the first smile, the reassuring voice, and the reason our clients feel supported from the very beginning. At MSI UK, every interaction matters. As a Client Care Coordinator, you'll play a vital role in ensuring our clients receive compassionate, professional support throughout their treatment journey. Whether you're welcoming someone into our Treatment Centre or helping them over the phone, you'll provide the confidence, care and reassurance they need during an important moment in their lives. Why join us? You'll become part of a small, close-knit team where everyone works together to provide exceptional client care. Based in a great location, you'll enjoy a supportive environment with genuine opportunities to develop your skills and progress both within your role and across MSI UK. What you'll be doing Supporting clients with compassionate, professional care from their first contact in the centre through their treatment journey. Managing appointments, client records and enquiries accurately and confidentially. Working closely with colleagues to deliver a safe, efficient and exceptional client experience. What we're looking for A caring, organised individual with excellent communication and customer service skills. Someone who thrives in a small team and enjoys making a positive difference. A flexible, proactive approach with strong attention to detail and confidence using computer systems. Working Pattern This role requires flexibility with working hours throughout the week, including the potential for 7:30am starts and 5:00pm finishes. You'll also be required to work a minimum of one Saturday shift per month, helping us provide the best possible service for our clients. For more information on the role, please refer to the following job description: https://www.msichoices.org.uk/wp-content/uploads/2024/07/Job-Description-Client-Care-Coordinator-v2.pdf Why Join Us? We offer a supportive, values-driven environment where your contribution is recognised and rewarded: 💰 Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards. 🧘 Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme. 📈 Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.
Client Care Coordinator in London employer: MSI REPRODUCTIVE CHOICES
MSI Reproductive Choices is an exceptional employer, offering a nurturing work culture that prioritises compassionate care and professional development. Located in Leeds, the organisation provides its employees with ongoing training opportunities, flexible working arrangements, and a competitive salary, making it an ideal place for those seeking meaningful and rewarding employment in community care.
