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For Companies At a Glance
- Tasks: Support people in need and make every interaction meaningful.
- Company: Award-winning contact centre with a supportive culture.
- Benefits: Competitive salary, health perks, work-life balance, and career development.
- Why this job: Make a real difference in people's lives while growing your skills.
- Qualifications: Empathy, excellent communication skills, and a proactive attitude.
- Other info: Enjoy hybrid working after training and a schedule that fits your lifestyle.
The predicted salary is between 24523 - 30000 £ per year.
Make a real difference in people's lives as a Client Care Coordinator in our award-winning contact centre.
Contract Type: Permanent
Hours: 37.5 hours per week
Salary: Starting from £24,523.79 (increasing upon completion of competencies)
What's in it for You?
- Financial Reward: Thousands of perks through Blue Light discount card, up to 5% employer pension contribution and Long Service Recognition
- Health and Wellness: Doctor Line for over‐the‐phone GP consultations, access to a 24/7 Employee Assistance Programme and dedicated Mental Health First Aiders
- Work‐Life Balance: An additional day for your Birthday, enjoy a set schedule and competitive family‐friendly benefits
- Career Development: Paid training, opportunities for accredited training agreements, and potential for career progression
The Brief
This isn’t cold calling—you’ll have the opportunity to support people during their time of need, making every interaction meaningful and impactful. Our team takes pride in creating a positive and supportive environment where every conversation matters.
We’re looking for empathetic individuals with excellent communication skills, a proactive attitude, and a genuine desire to help others. In return, we offer a supportive and collaborative workplace, opportunities for personal and professional growth, and the chance to be part of a company that values your contributions.
Your journey begins on 2nd March 2026, with a minimum of 4 weeks onsite training (Monday to Friday, 8AM–4PM). You’ll then have the opportunity to transition to hybrid working once competent in your role. This is your chance to gain the skills and confidence needed to excel in a role that truly makes a difference.
Shifts for this role are between 7AM and 8PM, with an alternative Saturday or Sunday shift, offering a schedule that fits your lifestyle. We understand the importance of work‐life balance.
Apply now to join a contact centre with a difference and start making a positive impact today.
Client Care Coordinator in Leeds employer: MSI Reproductive Choices
Contact Detail:
MSI Reproductive Choices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Coordinator in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Care Coordinator, you'll need to connect with people effectively. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some thoughtful questions for your interview. This shows you're engaged and eager to learn more about the role and the team. Plus, it gives you a chance to assess if this is the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reiterate your enthusiasm for the position. It’s a simple way to stand out from the crowd.
We think you need these skills to ace Client Care Coordinator in Leeds
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your unique communication style.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Client Care Coordinator. We love seeing how you can make a difference in people's lives, so connect your past experiences to the job description.
Show Empathy: Since this role is all about supporting people during their time of need, it’s crucial to demonstrate your empathetic nature in your written application. Share examples of how you've helped others in the past to really stand out!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s straightforward, and you’ll get all the info you need about the role and our company while you’re at it!
How to prepare for a job interview at MSI Reproductive Choices
✨Understand the Role
Before your interview, make sure you thoroughly understand what a Client Care Coordinator does. Familiarise yourself with the responsibilities and the impact this role has on people's lives. This will help you articulate why you're a great fit and how you can contribute to the team.
✨Showcase Your Empathy
Since this role requires a genuine desire to help others, be prepared to share examples from your past experiences where you've demonstrated empathy and excellent communication skills. Think of specific situations where you made a difference in someone's life, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle difficult situations. Practice responding to questions like, 'How would you deal with an upset client?' This will show that you can think on your feet and are ready for the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career progression. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
