Lead Client Care Coordinator

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Contract: Permanent – Hours: 37.5 hours per week between 7.30am – 5pm (includes one or two Saturday rotation with one day off in the week) – Salary: £30,321.51 – £34,110.64 depending on experience.

This is more than a leadership role; it’s your opportunity to shape exceptional client experiences from the very first moment that matters. As our Lead Client Care Coordinator, you’ll support and guide a team of Client Care Coordinators, ensuring every client receives compassionate, efficient, and high-quality care from the moment they arrive.

You’ll be the go-to person for the day-to-day, setting the tone, keeping everything running smoothly, and making sure your team feels supported, confident, and empowered, stepping up in the absence of the Operations Manager. Alongside leading your team, you’ll oversee the centre, working with internal/external suppliers and carrying out regular checks to ensure the centre remains safe, clean, and welcoming.

This role is perfect for someone who thrives on responsibility, enjoys leading from the front, and knows how to bring out the best in others. You’ll be confident making decisions, using your initiative, and building strong relationships with both internal teams and external partners. In return, you’ll be part of a supportive organisation with real opportunities to grow your career while making a meaningful impact in abortion and reproductive healthcare.

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

• Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.
• Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.
• Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

Please note: If you do not upload a CV or Resume, your application will not be considered. This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment. We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.