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- Tasks: Provide compassionate telephone counselling to clients seeking reproductive health support.
- Company: MSI UK, a leading provider of sexual and reproductive healthcare.
- Benefits: Impressive perks, health support, work-life balance, and career development opportunities.
- Other info: Remote work with one day in the office; flexible hours for a balanced lifestyle.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Fully qualified counsellor with a Level 4 Diploma and BACP membership.
The predicted salary is between 30000 - 40000 £ per year.
At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
Contract Type: Permanent
Location: Bristol
Hours: 20 hours per week
You will need to be a fully qualified counsellor to a minimum of Level 4 Diploma in professional counselling and a member of the BACP. Primarily working remotely, with one designated day per week spent in the office.
What's in it for You?
- Financial Reward: Thousands of perks through Blue Light discount card, up to 5% employer pension contribution and Long Service Recognition
- Health and Wellness: Doctor Line for over-the-phone GP consultations, access to a 24/8 Employee Assistance Programme and dedicated Mental Health First Aiders
- Work-Life Balance: An additional day for your Birthday, long service recognition, enjoy a set schedule and competitive family-friendly benefits
- Career Development: Paid training, opportunities for accredited training agreements, and potential for career progression
Make a real difference every day—join our close-knit team delivering compassionate, focused telephone counselling. We are seeking a compassionate and professional counsellor to join our small, supportive team of up to twelve telephone counsellors within a department based in our Bradley Stoke contact centre. In this role, you will provide 30-minute telephone counselling sessions to individuals who are considering or undergoing abortion, as well as those seeking post-abortion support. You will also work with a limited number of clients accessing vasectomy services.
The position requires the ability to manage sessions efficiently, ensuring they start and end on time while maintaining accurate, computerised case notes. An important aspect of the role includes being alert to safeguarding concerns and referring clients appropriately in line with our policies. This is a meaningful opportunity to support clients with care and professionalism in a focused and empathetic team environment.
We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age. MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults. We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
Eligibility: This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
Counsellor employer: MSI Reproductive Choices UK
Contact Detail:
MSI Reproductive Choices UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counsellor
✨Tip Number 1
Network like a pro! Reach out to fellow counsellors or professionals in the field. Join relevant groups on social media or attend local meet-ups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Grab a friend and do some mock interviews. Focus on articulating your experience and how it aligns with MSI UK's mission of empowering clients. Confidence is key!
✨Tip Number 3
Show your passion for the role! When you get that interview, make sure to express why you want to work specifically with MSI UK. Share your thoughts on their approach to sexual and reproductive healthcare.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in people’s lives.
We think you need these skills to ace Counsellor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for counselling shine through! We want to see how much you care about supporting clients and making a difference in their lives. Share personal experiences or motivations that led you to this field.
Tailor Your CV: Make sure your CV is tailored to the role of Counsellor at MSI UK. Highlight relevant qualifications, like your Level 4 Diploma and BACP membership, and any experience you have with telephone counselling or similar settings. We love seeing how your background fits our needs!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid jargon and make it easy for us to see why you’re the right fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our supportive team at MSI UK!
How to prepare for a job interview at MSI Reproductive Choices UK
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role. Familiarise yourself with MSI UK's approach to sexual and reproductive healthcare, and be ready to discuss how your qualifications and experience align with their mission to empower clients' reproductive choices.
✨Show Your Compassion
As a counsellor, empathy is key. Prepare examples from your past experiences that showcase your ability to connect with clients and provide compassionate support, especially in sensitive situations like abortion or post-abortion care.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle safeguarding concerns. Think through potential scenarios you might face in the role and how you would respond, demonstrating your professionalism and adherence to policies.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the team dynamics, training opportunities, or how they support work-life balance. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.