At a Glance
- Tasks: Lead a dynamic Support Services team in delivering top-notch technical support and logistics.
- Company: Join MSI-Defence Systems, a leader in innovative defence solutions with a people-centric culture.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for continuous learning.
- Other info: Be part of a growing company that values collaboration and work-life balance.
- Why this job: Make a real-world impact in defence while developing your leadership skills.
- Qualifications: Five years in ILS Engineering or Technical Publications, strong leadership and problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
About Us:
At the forefront of modern defence, MSI-Defence Systems Ltd (MSI-DS) specialise in advanced Remote Weapon Stations for land-based counter-drone and naval applications, helping armed forces to stay ahead of rapidly evolving threats. With almost 140 years of defence manufacturing expertise, we deliver innovative, cost-effective solutions engineered to meet the most demanding and stringent operational requirements and as a trusted supplier to the UK Armed Forces and more than 40 militaries worldwide, our class-leading products surpass capability expectations whilst also offering unrivalled through-life in service support. We are currently in a phase of strategic growth, investing in new technologies, expanding our global footprint, and strengthening our position as a leader in next-generation defence systems. This growth is driven by our people. We are a people-centric organisation that values collaboration, innovation, and integrity, and we actively support work–life balance, continuous learning, and long-term career progression. Joining us means becoming part of a forward-looking business where your expertise is valued, your development is supported, and your work makes a real-world impact.
About the role:
The Support Services Manager is responsible for leading the Support Services team, consisting of Technical Publications and Integrated Logistics Support (ILS) Engineering staff, within the In-Service Support directorate. Accountable for the timely and accurate provision of ILS data, equipment handbooks and training material for MSI-DS equipment across the engineering lifecycle, as well as the ongoing maintenance of the software tools used to maintain this capability.
Key Responsibilities:
- Ensure that all tasks assigned to the Support Services team are managed and prioritised to enable timely delivery on budget and in accordance with contractual requirements.
- Ensure that all deliverables are reviewed and meet the quality standards outlined in the MSI-DS Departmental Quality Manual(s).
- Ensure the logistic data held within MSI-DS data repositories reflects the latest configuration of the equipment as supplied.
- Support the Company’s bid proposal process through provision of tender response documentation.
- Provide technical support, advice and governance to the members of the Support Services Team.
- Be the single point of contact for the tasking of individuals within the Support Services Team by staff from other teams/departments.
- Identify, obtain and manage the appropriate software tools and external support to allow tasks to be conducted by the Support Services Team or external subcontractors as appropriate to project scope and timescales.
- Identify and provide training (both external and within role) to individuals new to the team.
- Effectively lead and manage all direct reports.
- Liaise with external customers on Support Services matters.
About you:
To be a successful candidate for this role you must be able to demonstrate the below attributes and skillsets:
- Working knowledge and experience of investigating and mitigating obsolescence.
- A minimum of five years’ experience in an ILS Engineering / Technical Publications role.
- Working Knowledge and experience of Support Engineering in the defence industry.
- Experience in MS Office applications, including MS Project.
- Strong leadership skills, with a desire to develop their team and optimise performance.
- Strong problem-solving skills, with an assertive approach to negotiating solutions with internal and external customers and stakeholders.
- Knowledge of Enterprise Resource Planning (ERP) tools and data manipulation (IFS preferred).
- Working knowledge and experience in the use of Logistic Support Analysis (LSA) tools (EDCAS & VMetric preferred).
- Working knowledge and experience in the use of Failure / Defect Reporting and Corrective Action System (FRACAS / DRACAS) tools (Windchill preferred).
- Working knowledge and experience of investigating and reporting Availability, Reliability and Maintainability (ARM).
- Working knowledge and experience of NATO Codification.
- Knowledge of Asset Management tools and data manipulation (LEO preferred).
- Excellent communication and administrative skills; the ability to work cooperatively in a team is important.
How to apply:
If you’re ready to take the next step in your career and be a part of a company that values your skills and contributions, we encourage you to apply by clicking the apply button!
Support Services Manager in Norwich employer: MSI-DS Ltd
MSI-Defence Systems Ltd is an exceptional employer located in Norwich, NR7, offering a competitive salary and a supportive work culture that prioritises work-life balance and continuous professional development. As a leader in advanced defence solutions, we foster an environment of collaboration and innovation, ensuring that your contributions are valued and that you have ample opportunities for career progression while making a meaningful impact in the defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Manager in Norwich
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like MSI-DS Ltd and learning about the latest trends in the industry.
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Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at MSI-DS Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
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We think you need these skills to ace Support Services Manager in Norwich
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to MSI-DS Ltd:This is your chance to really connect with the team at MSI-DS Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at MSI-DS Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with MSI-DS Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show MSI-DS Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at MSI-DS Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
