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- Tasks: Bridge communication between patients and MSF staff, ensuring understanding and trust.
- Company: Join Médecins Sans Frontières, a leading humanitarian organisation making a difference.
- Benefits: Gain invaluable experience in a dynamic environment while helping those in need.
- Why this job: Make a real impact by improving access to healthcare for diverse communities.
- Qualifications: Fluency in English, French, and Arabic; experience in interpreting or intercultural mediation.
- Other info: Work in a multicultural team and develop your skills in challenging environments.
The predicted salary is between 30000 - 42000 £ per year.
Please note, we are currently only accepting applications from applicants with fluency in English, French and Arabic.
Cultural mediators are critical in facilitating communication between those we care for and Médecins Sans Frontières/Doctors Without Borders (MSF) staff. You will be the bridge between the psychosocial facilitator/psychologist and our patients with the aim of improving the quality of services offered. You will foster the removal of linguistic and cultural barriers and improve access to healthcare (including mental health) and other available services.
Responsibilities
- Support for the provision of quality services that facilitate communication between our patients and staff by:
- Creating a relationship of trust between the two parties
- Translating the doctor/psychologist's words into the patient's mother tongue so that they understand what the medical team is saying, and vice versa
- Helping MSF staff to understand specific aspects of the patient's culture with whom you have cultural ties, with the aim of improving the delivery of MSF services
- Exchanging with other cultural mediators and all MSF collaborators in order to approach each person in the best possible way
- Guaranteeing confidentiality, impartiality and neutrality
- Actively participating in all parallel activities related to the health and social assistance of patients, including information and advocacy activities
Experience
Essential
- Significant experience in interpreting and/or intercultural mediation
- Ability to work well as a part of a multi-cultural and multi-disciplinary team
- Ability to cope in a difficult environment and under pressure
- Flexible and able to manage stress
- High flexibility and adaptability
- Excellent interpersonal communication skills
Desirable
- Experience in the context of migration or related projects
- Experience with other NGOs or civil society organisations
- A training/diploma in cultural interpretation or mediation
Cultural mediator in London employer: MSF UK
Contact Detail:
MSF UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cultural mediator in London
✨Tip Number 1
Network like a pro! Reach out to people in the field of cultural mediation, especially those who work with NGOs. Attend events or webinars where you can meet potential colleagues and learn more about the industry.
✨Tip Number 2
Practice your language skills! Since fluency in English, French, and Arabic is essential, make sure you're comfortable switching between them. Try role-playing scenarios that mimic real-life situations you might encounter as a cultural mediator.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with recruiters or during interviews, highlight your past experiences in interpreting and intercultural mediation. Share specific examples of how you've helped bridge communication gaps.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It’s the best way for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Cultural mediator in London
Some tips for your application 🫡
Show Your Language Skills: Since fluency in English, French, and Arabic is a must, make sure to highlight your language skills right at the start. We want to see how you can bridge communication gaps, so don’t hold back on showcasing your proficiency!
Share Your Experience: We love seeing real-life examples! When detailing your experience in interpreting or intercultural mediation, share specific situations where you made a difference. This helps us understand how you can contribute to our mission.
Emphasise Cultural Understanding: As a cultural mediator, understanding diverse cultures is key. Use your application to demonstrate your knowledge of cultural nuances and how they impact communication. This will show us that you’re ready to foster trust between patients and staff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MSF UK
✨Know Your Languages
Since fluency in English, French, and Arabic is a must, make sure you can demonstrate your language skills during the interview. Prepare to switch between languages seamlessly and be ready to translate some phrases on the spot to show your proficiency.
✨Cultural Insight is Key
Familiarise yourself with the cultures relevant to the patients you'll be working with. Be prepared to discuss how cultural nuances can affect communication and healthcare access. This shows that you understand the importance of cultural mediation in improving service delivery.
✨Build Trust and Rapport
Think about how you can create a relationship of trust between patients and staff. During the interview, share examples from your past experiences where you successfully built rapport in challenging situations. This will highlight your interpersonal skills and ability to connect with diverse individuals.
✨Stay Calm Under Pressure
Working in a high-pressure environment is part of the job. Prepare for situational questions that assess your ability to cope with stress. Share specific instances where you managed difficult situations effectively, showcasing your flexibility and adaptability.
