At a Glance
- Tasks: Provide technical support for livestock monitoring and milking systems, ensuring smooth operations on farms.
- Company: Leading veterinary health company dedicated to animal well-being and performance.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in the field.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
- Why this job: Make a real difference in animal health while working with innovative technology.
- Qualifications: Experience in technical troubleshooting and a passion for agriculture.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
Through its commitment to the Science of Healthier Animals, our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services, as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them. Our company has a range of market leading livestock intelligence solutions, and this role will form part of our product support function within the Ruminant Business Unit of Animal Health.
Success in this role means delivering reliable on farm and remote technical support for livestock monitoring and milking intelligence solutions, ensuring systems are correctly implemented and maintained, customers are confident and supported, issues are resolved end‑to‑end with minimal repeat faults, and strong trusted relationships are built across farmers, partners, and internal teams.
Responsibilities
- Lead all after‑sales technical support for our livestock intelligence solutions, including monitoring, milking systems, and RFID readers, including fault finding and troubleshooting across hardware, software, and connectivity.
- Deliver proactive support through planned follow‑ups, system health checks, and early identification of potential issues to minimise downtime and repeat faults.
- Complete and review site surveys, ensuring systems are correctly specified and suitable for on‑farm installation.
- Coordinate, implement, and approve product installations, working closely with installers and internal teams.
- Deliver in‑person onboarding and training for new customers to ensure confidence in system use.
- Manage and coordinate post‑sales technical issues, driving efficient resolution and a positive customer experience.
- Maintain accurate records in the CRM system, including work orders, customer interactions, and support case management, while collaborating regularly with the local commercial, veterinary, and Global Support teams.
Your Profile
- Proven experience in technical fault finding and troubleshooting of electronic, electromechanical and pneumatic systems.
- Hands‑on experience working on dairy farms or supporting farm‑based equipment.
- Experience supporting livestock monitoring, milking, or farm automation equipment.
- Strong customer‑facing skills, with the ability to communicate clearly and professionally with farmers and stakeholders.
- Customer‑focused mindset with a proactive, solution‑oriented approach.
- Ability to manage support cases end‑to‑end, prioritising faults and driving timely resolution.
- Administrative upkeep of databases, e.g. Customer Relationship Management Platform.
- Good general IT and systems knowledge, including PC‑based software, networking and basic connectivity.
- Self‑motivated, organised and comfortable working independently in the field.
- Willingness to travel and work flexibly to support on‑farm operations.
Required Skills
- Adaptability
- Animal Science
- Client Side Scripting
- Consumer Relations
- Customer Relationship Management (CRM)
- Customer Service Management
- Dairy Operations
- Data Analysis
- Equipment Monitoring
- Inquiry Handling
- Livestock Management
- Onboarding
- Order Processing
- Preventive Maintenance
- Product Knowledge
- Product Sales Training
- Quote to Cash
- Remote Support
- Report Preparation
- Sales Data Management
- Site Surveying
- Teamwork
- Technical Support
- Technical Troubleshooting
Farm Systems Support Technician - South West and Southern England in Taunton employer: MSD
Our company is an exceptional employer, dedicated to fostering a supportive and innovative work culture that prioritises the health and well-being of animals and their caretakers. With a strong focus on employee growth, we offer extensive training and development opportunities, ensuring our team members are equipped with the latest knowledge and skills in livestock intelligence solutions. Located in the picturesque South West and Southern England, employees enjoy a collaborative environment where they can build trusted relationships with farmers and partners while making a meaningful impact in the agricultural sector.
StudySmarter Expert Advice🤫
We think this is how you could land Farm Systems Support Technician - South West and Southern England in Taunton
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and maybe even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to technical support and customer service. Think of examples from your past experiences that highlight your skills in troubleshooting and customer relations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Farm Systems Support Technician - South West and Southern England in Taunton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Farm Systems Support Technician role. Highlight your experience with livestock monitoring and technical support, as well as any hands-on work on dairy farms. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about animal health and how your proactive, customer-focused approach can benefit our team. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills:Don’t forget to showcase your technical fault-finding and troubleshooting skills in your application. Mention specific systems you've worked with and how you’ve resolved issues in the past. We’re all about problem solvers here at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at MSD
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to livestock monitoring and milking systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this role heavily relies on your ability to diagnose and resolve issues effectively.
✨Showcase Your Customer Skills
This position requires strong customer-facing skills, so think of examples where you've successfully communicated with clients or farmers. Highlight how you’ve built trust and resolved their concerns, as demonstrating a customer-focused mindset will be key to impressing the interviewers.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Prepare by thinking through how you would handle common issues that arise on farms, such as connectivity problems or equipment malfunctions. This will show your proactive approach and problem-solving abilities.
✨Familiarise Yourself with the Company’s Products
Do your homework on the company’s range of veterinary pharmaceuticals and livestock intelligence solutions. Understanding their products will not only help you answer questions more confidently but also demonstrate your genuine interest in the role and the company’s mission.
