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- Tasks: Join our Global Digital Commerce Team as a Senior eCommerce Analyst, driving strategy and technical solutions.
- Company: Be part of a leading company in pharmaceutical manufacturing and biotechnology research.
- Benefits: Enjoy remote work flexibility and a collaborative, fast-paced environment.
- Why this job: Make an impact in eCommerce while working with global teams and cutting-edge technology.
- Qualifications: Extensive eCommerce experience required; familiarity with digital payments and Agile methodologies is a plus.
- Other info: This role is fully remote and open to candidates across Europe.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a seasoned commercially focused, eCommerce savvy, Senior eCommerce Analyst to join the Global Digital Commerce Team. You will work across two business areas:
- Consultancy – providing eCommerce best practice process analysis and strategy
- Technical Product Development – translating commercial outcomes into appropriate technical design solutions, supporting a scalable, global design product.
Reporting to the Global Digital Commerce & Self-Serve Lead, this role will closely collaborate with the Commercial Product Manager, Technical Product Owner, Commercial Optimisation and Performance Acceleration Lead, as well as a cross-functional, global product team and stakeholders.
This position is ideal for a BA with strong domain knowledge in eCommerce and multi-segment transactional journeys (B2B, B2C, B2B2C), as well as experience working with enterprise-level commerce cloud platforms, especially in a multi-country environment. We have particular interest in applications from senior BAs experienced in implementing global digital payments products and platforms, including KYC and global payments systems process management.
This is a remote role and can be based anywhere in Europe.
Responsibilities:
- Document business and functional requirements – extracting knowledge from key stakeholders and translating into structured user stories with an emphasis on assessing commercial and operational value outcomes. Support in developing business cases to evaluate the value of development investment and global commercial value outcomes.
- Facilitate workshops – engaging with global stakeholders to gather and validate requirements. Own requirements for team deliverables, present stories and customer journeys to ensure alignment.
- Analyse and document “as-is” business processes, mapping out current and future states to enhance business operations.
- Work with Technical Analyst, Subject Matter Expert and the Delivery Team to validate acceptance criteria, adjust requirements as needed, and contribute to estimation and iteration planning sessions
- Define and manage end-to-end or integration requirements across multiple teams and systems to support seamless customer experiences – working closely with technical teams to translate business and functional requirements into structured technical designs and specifications.
- Support business process changes stemming from customer journey or operational process updates, collaborating with stakeholders to ensure effective implementation.
- Support the full product lifecycle – including sprint activities, providing updates and risk assessments to leadership, assisting in testing, user acceptance, and continuous improvement, oversee end-to-end, seamless execution.
- Codify best practice with all teams to ensure standards are met.
About You
- Are focused on business value and delivery focused
- Are a team player and have excellent communication skills
- Detail obsessed but an excellent storyteller to communicate and bring non-technical audiences with you on the journey
- Use commercial rationale as well as technical design thinking in your solutioning approach
- Have the “I am owning it” attitude
- Want to work in a fast-paced environment based on continual improvement principles and iteration with the ability to deploy rapidly
- Possess the ability to initiate and complete tasks, utilizing your influential skills to bring together the right individuals and motivate them towards progress.
- Can manage multiple projects simultaneously, balancing quick wins with long-term improvements. Able to track dependencies, flag risks early, and ensure timely delivery of deliverables.
Required:
- Extensive experience working as a business analyst/product manager within eCommerce
- Demonstrable experience in digital-first sales, preferably in a multi-market and/or multi-consumer (B2B/B2C/D2C) environment.
- Experience in implementing enterprise digital payments systems, KYC process management & payments trends on a global scale
- Previous experience working in an Agile environment, participating in daily stand-ups, sprint planning, and backlog refinement. Able to pivot quickly based on changing priorities.
- Knowledge of e-commerce platforms such as Salesforce Commerce Cloud, Magento, SAP Commerce Cloud (Hybris). Enterprise CRM & ERP systems knowledge would be beneficial too.
- Animal Health or parallel regulated industry experience welcome, but exposure to a wider variety of retail environments and cultures sought.
- Experience in documenting as-is / to-be states, with a proficiency in process mapping and modelling.
- Proven ability to build highly effective collaborative working relationships with key internal stakeholders and external suppliers.
- Professional proficiency in English is essential, but fluency in other languages would be advantageous.
- Able to work across different time zones.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Analyst and Business Development
-
Industries
Pharmaceutical Manufacturing and Biotechnology Research
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Senior Commercial eCommerce Manager employer: MSD
Contact Detail:
MSD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Commercial eCommerce Manager
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce, especially in multi-segment transactional journeys. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the eCommerce field, particularly those who have experience with enterprise-level commerce cloud platforms. Attend industry events or webinars to connect with potential colleagues and learn from their experiences.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented digital payments systems or improved customer journeys in previous roles. Real-life case studies can showcase your problem-solving skills and commercial focus.
✨Tip Number 4
Brush up on Agile methodologies and be ready to explain how you've contributed to sprint activities and backlog refinement in past projects. Highlighting your adaptability in fast-paced environments will make you a strong candidate.
We think you need these skills to ace Senior Commercial eCommerce Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in eCommerce and business analysis. Focus on specific achievements that demonstrate your ability to manage multiple projects and deliver business value.
Craft a Compelling Cover Letter: In your cover letter, emphasise your commercial focus and experience with enterprise-level commerce cloud platforms. Use storytelling to convey how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Experience: When detailing your work history, specifically mention your experience with digital payments systems and KYC process management. Highlight any roles where you facilitated workshops or collaborated with cross-functional teams.
Demonstrate Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated complex technical concepts to non-technical stakeholders. This will showcase your ability to bring teams together and drive progress.
How to prepare for a job interview at MSD
✨Showcase Your eCommerce Expertise
Make sure to highlight your extensive experience in eCommerce during the interview. Be prepared to discuss specific projects where you implemented digital payment systems or improved transactional journeys, especially in B2B and B2C environments.
✨Demonstrate Your Analytical Skills
Since the role involves analysing business processes, come equipped with examples of how you've documented 'as-is' and 'to-be' states in previous roles. Discuss your approach to process mapping and how it led to operational improvements.
✨Communicate Effectively with Stakeholders
Given the collaborative nature of the position, practice articulating complex technical concepts in a way that non-technical stakeholders can understand. Use storytelling techniques to engage your audience and ensure alignment on project goals.
✨Prepare for Agile Methodologies
Familiarise yourself with Agile practices, as this role requires participation in daily stand-ups and sprint planning. Be ready to discuss how you've adapted to changing priorities in fast-paced environments and how you manage multiple projects simultaneously.
