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- Tasks: Analyse business needs and manage the Technology Service Cloud Jira backlog.
- Company: Leading pharmaceutical company with a global technology team.
- Benefits: Flexible work arrangements and opportunities to positively impact business processes.
- Why this job: Join a dynamic team and make a real difference in service delivery.
- Qualifications: Strong experience with Salesforce and Agile methodologies required.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading pharmaceutical company is seeking a Salesforce Service Cloud Business Analyst to join their Global Technology Team in Greater London. The role is crucial for translating service strategies into effective Salesforce delivery, focusing on Case Management and Partner Experience Cloud.
Responsibilities include:
- Analyzing business needs
- Managing the Technology Service Cloud Jira backlog
Strong experience with Salesforce and Agile methodologies is essential. This position offers a flexible work arrangement and a chance to impact business processes positively.
Remote Salesforce Service Cloud Business Analyst employer: MSD
Contact Detail:
MSD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Salesforce Service Cloud Business Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working with Salesforce. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Salesforce knowledge and Agile methodologies. We recommend practising common interview questions and scenarios related to Case Management and Partner Experience Cloud.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially those involving technology and service delivery. Real-life examples can make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote Salesforce Service Cloud Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce and Agile methodologies. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Be specific about your experience with Case Management and Partner Experience Cloud.
Showcase Your Analytical Skills: As a Business Analyst, your ability to analyse business needs is key. In your application, give examples of how you've successfully translated strategies into effective solutions in the past. We love seeing real-world applications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at MSD
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Service Cloud knowledge. Be ready to discuss specific features, especially around Case Management and Partner Experience Cloud. We recommend preparing examples of how you've used these tools in past roles.
✨Showcase Your Agile Expertise
Since Agile methodologies are key for this role, be prepared to talk about your experience with Agile practices. We suggest sharing specific instances where you've successfully implemented Agile in projects, as this will demonstrate your ability to adapt and thrive in a dynamic environment.
✨Understand the Business Needs
Research the pharmaceutical industry and the specific challenges it faces. We encourage you to think about how Salesforce can address these issues. This will show your potential employer that you're not just tech-savvy but also understand the bigger picture.
✨Prepare Questions for Them
Interviews are a two-way street! We advise you to prepare thoughtful questions about their current projects or the team dynamics. This not only shows your interest but also helps you gauge if the company is the right fit for you.
