Senior Associate Customer Support in Milton Keynes

This role supports the Customer Services team in handling enquiries, complaints, and orders via phone, email, and other channels. You'll work in a fast-paced environment, managing multiple priorities while maintaining a high level of accuracy across all customer interactions and business processes.

Key Responsibilities

• Manage customer queries and business enquiries.
• Process orders and manage the full order lifecycle in SAP.
• Coordinate and administer product allocations, ensuring fair and accurate distribution of constrained stock while communicating effectively with customers and internal & external stakeholders.
• Handle calls, complaints, disputes, credits, and returns.
• Provide accurate product and service information.
• Liaise with logistics and finance teams to resolve issues.
• Maintain reports and raise incident reports as needed.
• Keep SAP systems updated and support meetings and administrative tasks.
• Manage competing priorities, meet deadlines, and maintain attention to detail under pressure.
• Support compliance, continuous improvement, and training activities.

Requirements

• Proven experience in customer service and order processing.
• Strong problem-solving, decision-making, and organisational skills.
• Proficient in SAP, CRM systems, and Microsoft Excel.
• Exceptional attention to detail with a proven ability to maintain accuracy in a high-volume environment.
• Ability to multitask effectively, prioritise workload, and perform under pressure.
• Excellent communication skills and a collaborative team approach.
• Self-motivated, proactive, resilient, and eager to learn.