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- Tasks: Provide technical support for livestock monitoring and milking systems on farms.
- Company: Join MSD, a leader in veterinary health solutions with an inclusive culture.
- Benefits: Flexible work arrangements, travel opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and development in the agricultural tech sector.
- Why this job: Make a real difference in animal health while working hands-on in the field.
- Qualifications: Experience in technical troubleshooting and customer service, preferably in farming.
The predicted salary is between 30000 - 40000 ÂŁ per year.
This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Through its commitment to the Science of Healthier Animals®, our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services, as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them.
Our company has a range of market leading livestock intelligence solutions, and this role will form part of our product support function within the Ruminant Business Unit of Animal Health. Success in this role means delivering reliable on farm and remote technical support for livestock monitoring and milking intelligence solutions, ensuring systems are correctly implemented and maintained, customers are confident and supported, issues are resolved end‑to‑end with minimal repeat faults, and strong trusted relationships are built across farmers, partners, and internal teams.
Responsibilities:
- Lead all after‑sales technical support for our livestock intelligence solutions, including monitoring, milking systems, and RFID readers, including fault finding and troubleshooting across hardware, software, and connectivity.
- Deliver proactive support through planned follow‑ups, system health checks, and early identification of potential issues to minimise downtime and repeat faults.
- Complete and review site surveys, ensuring systems are correctly specified and suitable for on‑farm installation.
- Coordinate, implement, and approve product installations, working closely with installers and internal teams.
- Deliver in‑person onboarding and training for new customers to ensure confidence in system use.
- Manage and coordinate post‑sales technical issues, driving efficient resolution and a positive customer experience.
- Maintain accurate records in the CRM system, including work orders, customer interactions, and support case management, while collaborating regularly with the local commercial, veterinary, and Global Support teams.
Your Profile:
- Proven experience in technical fault finding and troubleshooting of electronic, electromechanical and pneumatic systems.
- Hands‑on experience working on dairy farms or supporting farm‑based equipment.
- Experience supporting livestock monitoring, milking, or farm automation equipment.
- Strong customer‑facing skills, with the ability to communicate clearly and professionally with farmers and stakeholders.
- Customer‑focused mindset with a proactive, solution‑oriented approach.
- Ability to manage support cases end‑to‑end, prioritising faults and driving timely resolution.
- Administrative upkeep of databases, e.g. Customer Relationship Management Platform.
- Good general IT and systems knowledge, including PC‑based software, networking and basic connectivity.
- Self‑motivated, organised and comfortable working independently in the field.
- Willingness to travel and work flexibly to support on‑farm operations.
Required Skills: Adaptability, Animal Science, Client Side Scripting, Consumer Relations, Customer Relationship Management (CRM), Customer Service Management, Dairy Operations, Data Analysis, Equipment Monitoring, Inquiry Handling, Livestock Management, Onboarding, Order Processing, Preventive Maintenance, Product Knowledge, Product Sales Training, Quote to Cash, Remote Support, Report Preparation, Sales Data Management, Site Surveying, Teamwork, Technical Support, Technical Troubleshooting.
Preferred Skills: Current Employees apply HERE. Current Contingent Workers apply HERE.
Farm Systems Support Technician (field based) - South West and Southern England in Milton Keynes employer: MSD
Contact Detail:
MSD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Farm Systems Support Technician (field based) - South West and Southern England in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research MSD's products and values, especially their commitment to animal health. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common technical questions related to livestock monitoring and milking systems. Show off your troubleshooting skills and be ready to discuss real-life scenarios where you've solved problems.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Farm Systems Support Technician (field based) - South West and Southern England in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical support experience and any hands-on work with livestock or farm equipment. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about animal health and how your background makes you a great fit for the Farm Systems Support Technician role. Let us know what excites you about working with MSD.
Showcase Your Customer-Facing Skills: Since this role involves a lot of interaction with farmers and stakeholders, make sure to highlight your customer service experience. Share examples of how you've built strong relationships and resolved issues effectively in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at MSD
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to livestock monitoring and milking systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this role heavily relies on your ability to resolve technical issues efficiently.
✨Showcase Your Customer Skills
This position requires strong customer-facing skills, so think of examples where you've successfully communicated with clients or stakeholders. Highlight your proactive approach to customer service and how you've built trust with farmers or partners in previous roles.
✨Demonstrate Your Problem-Solving Mindset
Prepare to discuss how you identify potential issues before they escalate. Share instances where you've conducted system health checks or followed up with customers to ensure their systems are running smoothly. This will show your commitment to minimising downtime.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you'd handle a specific technical fault or how you'd approach onboarding a new customer. Think through these situations beforehand to demonstrate your hands-on experience and problem-solving abilities.