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- Tasks: Build strong partnerships with key poultry customers and drive sustainable growth.
- Company: Join MSD, an inclusive employer committed to animal welfare and innovation.
- Benefits: Enjoy flexible work arrangements, competitive salary, and a supportive team environment.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Make a real impact in the poultry industry while developing your career.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 50000 - 65000 £ per year.
This role is responsible for building and sustaining strong, long‑term partnerships with key customers across the GB poultry industry. Through a deep understanding of customer needs, challenges and opportunities, the role develops and delivers account plans that deliver value to our customers and drive sustainable growth for our company, while supporting animal welfare, sustainable production and the responsible use of medicines.
Working across a broad customer base, the role collaborates closely within the Poultry Species Team and wider cross‑functional groups to align customer strategy, insight and execution. Success in this role is driven by strong customer relationships at all levels, high‑quality commercial decision‑making, and the ability to position our company's Animal Health as a trusted, long‑term strategic partner through its innovative portfolio of biopharmaceuticals and technology.
Responsibilities:
- Key Account & Relationship Leadership
- Build and sustain long‑term, strategic relationships with key poultry customers, influencers and decision‑makers, positioning our company's Animal Health as a trusted partner.
- Develop deep customer insight to identify needs, opportunities and risks, acting as the primary owner of overall account relationships.
- Represent the customer voice internally, ensuring field insight informs business decisions and long‑term strategy.
- Develop, implement and deliver key account plans that drive sales growth in line with Integrated Livestock Business Unit strategy and agreed financial targets.
- Lead commercial activity within accounts, including pricing, promotional strategies, negotiation and share‑of‑wallet growth.
- Use market insight to support accurate forecasting, prioritisation and risk management.
- Collaboration & Internal Partnership
- Work closely with the Poultry Species Team, including Commercial and Technical colleagues, to deliver coordinated, high‑quality customer solutions.
- Collaborate with cross‑functional teams (National Accounts, Operations, Customer Services, Finance) to meet customer expectations and deliver mutual value.
- Act as an internal subject‑matter resource based on strong customer, market and industry knowledge.
- Technical Engagement & Industry Contribution
- Support technical engagement and on‑farm activity in collaboration with technical colleagues, demonstrating value through practical application and training.
- Represent our company's Animal Health at internal and external industry events, strengthening our company's reputation and industry relationships.
- Contribute to continuous improvement and innovative approaches to how our company supports the GB poultry industry.
Required Skills: Account Management, Animal Health Sales, Bid Management, Commercial Account Management, Contract Management, Customer Centric Solutions, Customer Insights, Customer Management, Customer Relationship Building, Customer Satisfaction, Customer Strategy, Data Analysis, Delivering Value, Industry Knowledge, Livestock Management, Market Analysis, Market Sensing, Risk Management, Sales Forecasting, Sales Reporting, Sales Strategy Development, Seafood Processing, Stakeholder Relationship Management, Strategic Collaborations.
Your Profile:
- Commercial & Strategic Capability
- Demonstrated capability in Key Account Management, including strategic planning, negotiation and consultative selling within complex customer environments.
- Strong commercial acumen with the ability to analyse market dynamics, identify opportunities and risks and translate insight into actionable account strategies.
- Sound understanding of wider business principles, enabling effective contribution to sustainable growth and long‑term value creation.
- Relationship Management & Influence
- Proven ability to build trusted, long‑term relationships with internal and external stakeholders, including influencing without direct line authority.
- Strong interpersonal and communication skills, with credibility to engage effectively across all levels of customer and internal organisations.
- High levels of professionalism, integrity and ethical judgement aligned with our company's values.
- Ways of Working & Personal Effectiveness
- Well‑organised, solutions‑focused and able to work effectively under pressure within a fast‑changing, matrixed environment.
- Collaborative team player with the flexibility to adapt and evolve in response to market and business change.
- Strong analytical capability, with confidence using data, insights and digital business systems to inform decision‑making.
Customer Manager, Poultry Account Management MAH – GB in Milton Keynes employer: MSD
Contact Detail:
MSD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Manager, Poultry Account Management MAH – GB in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the poultry industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Do your homework! Research the companies you're interested in, especially their values and recent projects. This will help you tailor your conversations and show that you’re genuinely interested in what they do. Plus, it’ll give you some great talking points during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on articulating your experience in account management and how you can bring value to their team. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Customer Manager, Poultry Account Management MAH – GB in Milton Keynes
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to reflect the values and needs of MSD, especially their commitment to inclusivity and animal welfare.
Showcase Your Experience: Highlight your relevant experience in account management and relationship building. Use specific examples that demonstrate how you've successfully managed customer relationships and driven growth in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon and ensure your key skills and achievements stand out. Remember, clarity is key to making a strong impression!
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application is seen by the right people and gives you the best chance to showcase your fit for the role.
How to prepare for a job interview at MSD
✨Know Your Customer
Before the interview, dive deep into understanding the poultry industry and the specific challenges faced by customers. Familiarise yourself with current trends, key players, and how your potential employer's products can address these needs. This knowledge will help you demonstrate your commitment to building strong relationships.
✨Showcase Your Strategic Thinking
Prepare to discuss your experience in developing account plans and driving sales growth. Think of specific examples where you've successfully identified customer needs and translated them into actionable strategies. Highlight your ability to analyse market dynamics and make informed decisions that align with business goals.
✨Emphasise Collaboration Skills
This role requires working closely with various teams. Be ready to share examples of how you've collaborated with cross-functional groups in the past. Discuss how you’ve effectively communicated insights and aligned strategies to meet customer expectations, showcasing your team player mentality.
✨Demonstrate Your Ethical Judgement
Given the emphasis on professionalism and integrity, prepare to discuss scenarios where you've had to make tough ethical decisions. Show how your values align with those of the company and how you prioritise animal welfare and responsible practices in your work.