Associate Country Clinical Quality Manager in London

This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Our Company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where our company has codified its 125-year legacy. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

We are looking for an Associate Country Clinical Quality Manager to support the quality of clinical trials conducted by the Clinical Trials Operations in the UK. It is critical that, for all our sponsored clinical trials, patient safety, high quality data and compliance with company requirements and regulations are delivered and sustained. The Associate CCQM position has an important impact in achieving those objectives.

Under the guidance of the Director, Country Clinical Quality Management Lead (CCQM-L) and in close collaboration with the Country Clinical Quality Manager (CCQM), the Associate CCQM supports the oversight of specific CQM activities in the respective country/cluster. The role requires the ability to properly support the implementation of local/global processes/procedures, the identification of opportunities for process improvement, and continuous improvement initiatives. In addition, the Associate CCQM supports audits, inspections as well as Quality Control and local training activities.

Qualifications:

• Bachelor's Degree or equivalent in relevant health care area.

Experience:

• A minimum of 4-6 years of relevant experience in clinical research including direct field monitoring experience or management/oversight of such individuals, with a demonstrated record of accomplishments.
• Knowledge and understanding of Clinical Trial processes as well as quality management and control tools is required.
• Solid track record of initiating, planning and delivery of projects and knowledge of project management practices.
• Experience of participating in cross-functional teams of business professionals, Experience of leading a cross-functional team is a plus.
• Experience of participating in audits and inspections, preferably with experience of a direct support.
• Experience of coordinating and delivering training sessions is a plus.

Skills:

• Superior oral and written communication skills in an international environment.
• Good project management, organizational and prioritization skills.
• Good teamwork and leadership skills, including the ability to resolve conflicts.
• Ability to analyze, interpret, and solve problems.
• Ability to think objectively and with creativity and innovation.

Regulations & Processes:

• Local expert for ICH-GCP and local regulations (incl. impact assessment of new/updated local regulations on local processes).
• In close collaboration with local country operations management, supports the CCQM in managing the local network of owners/Subject Matter Experts (SMEs) for global/local processes to ensure a proper implementation of global/local processes and the regular update of local Standard Operating Procedures (SOPs)/Work Instructions (WIs).
• Local expert for any quality-related local processes.
• Identifies process gaps/opportunities for process improvement and properly escalates to RCQM and/or Global Process Owners (if necessary).
• Supports continuous quality improvements activities at the country level as agreed with Country/Cluster CRD and RCQM and supports continuous improvements activities at the local/regional level.

Training:

• Supports local trainings (as needed).

Quality Control (QC) Activities:

• In conjunction with the local country operations management, supports the CCQM in the coordination, and oversight of all QC activities. This includes to ensure a proper execution of the In-house Quality Control Plan (IHQCP), the Quality Control Visits (QCVs) as well as any other QC Checks.
• In mutual agreement with local country operations management and the CCQM-L, performs QC activities (incl. QCVs) and conducts ad hoc site visits upon request.
• On a regular basis and in collaboration with local country operations, supports the CCQM during identification of local trends, root-cause-analysis (if necessary), and the development of local action plans (incl. sharing of results and training of local country operations, if required).

Audits & Inspections:

• Supports activities during the preparation/ongoing/follow-up phase of an audit or inspection.
• In cooperation with local country operations and/or headquarters, supports root-cause analysis for audit observations/inspection findings, manages and tracks the Corrective and Preventive Actions (CAPAs) and coordinates/facilitates the responses to audit/inspection reports.
• On a regular basis and in collaboration with local country operations, supports the CCQM during identification of local trends, root-cause-analysis (if necessary) and the development of local action plans (incl. sharing of results and training of local country operations, if required).

Quality / Compliance Issue Escalation:

• Communicates/escalates quality/compliance issues (incl. any potential trends) to local country operations management and CCQM-L.
• If indicated, escalates significant quality/compliance issues per company process and supports investigations (fact finding, root-cause-analysis) as well as the reporting of 'Serious Breaches', if applicable.
• Local POC for escalations of Privacy Breaches that occurred in clinical trials, or supports local POC for escalations of Privacy Breaches, if necessary.

Clinical Supplies GCP Investigations:

• Evaluates trends on Clinical Supply GCP Inquiries and incorrect management of clinical supplies.
• Coordinates GCP Investigations of trends related to Clinical Supply GCP Inquiries and incorrect management of clinical supplies (if necessary).

Local / Regional Initiatives / Projects:

• Supports local/regional initiatives/projects upon request of the RCQM.

Closing date for applications: 06/04/2026

Required Skills: Clinical Quality Management, Clinical Research, Clinical Study Design, Clinical Trial Planning, Clinical Trials, Clinical Trials Monitoring, Quality Management, Regulatory Compliance

Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation: No relocation

VISA Sponsorship: No

Travel Requirements: 10%

Flexible Work Arrangements: Hybrid

Shift: Not Indicated

Valid Driving License: No

Hazardous Material(s): N/A

Job Posting End Date: 04/7/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R388763