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- Tasks: Provide technical support for livestock monitoring and milking systems on farms.
- Company: Join MSD, a leader in veterinary health solutions and an inclusive employer.
- Benefits: Flexible work arrangements, travel opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and development in a vital industry.
- Why this job: Make a real difference in animal health while working hands-on in the field.
- Qualifications: Experience in technical troubleshooting and customer service, preferably in farming.
The predicted salary is between 30000 - 40000 £ per year.
This job is with MSD, an inclusive employer. Through its commitment to the Science of Healthier Animals®, our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services, as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them. This role will form part of our product support function within the Ruminant Business Unit of Animal Health.
Success in this role means delivering reliable on-farm and remote technical support for livestock monitoring and milking intelligence solutions, ensuring systems are correctly implemented and maintained, customers are confident and supported, issues are resolved end-to-end with minimal repeat faults, and strong trusted relationships are built across farmers, partners, and internal teams.
Responsibilities:
- Lead all after-sales technical support for our livestock intelligence solutions, including monitoring, milking systems, and RFID readers, including fault finding and troubleshooting across hardware, software, and connectivity.
- Deliver proactive support through planned follow-ups, system health checks, and early identification of potential issues to minimise downtime and repeat faults.
- Complete and review site surveys, ensuring systems are correctly specified and suitable for on-farm installation.
- Coordinate, implement, and approve product installations, working closely with installers and internal teams.
- Deliver in-person onboarding and training for new customers to ensure confidence in system use.
- Manage and coordinate post-sales technical issues, driving efficient resolution and a positive customer experience.
- Maintain accurate records in the CRM system, including work orders, customer interactions, and support case management, while collaborating regularly with the local commercial, veterinary, and Global Support teams.
Your Profile:
- Proven experience in technical fault finding and troubleshooting of electronic, electromechanical and pneumatic systems.
- Hands-on experience working on dairy farms or supporting farm-based equipment.
- Experience supporting livestock monitoring, milking, or farm automation equipment.
- Strong customer-facing skills, with the ability to communicate clearly and professionally with farmers and stakeholders.
- Customer-focused mindset with a proactive, solution-oriented approach.
- Ability to manage support cases end-to-end, prioritising faults and driving timely resolution.
- Administrative upkeep of databases, e.g. Customer Relationship Management Platform.
- Good general IT and systems knowledge, including PC-based software, networking and basic connectivity.
- Self-motivated, organised and comfortable working independently in the field.
- Willingness to travel and work flexibly to support on-farm operations.
Required Skills:
- Adaptability
- Animal Science
- Client Side Scripting
- Consumer Relations
- Customer Relationship Management (CRM)
- Customer Service Management
- Dairy Operations
- Data Analysis
- Equipment Monitoring
- Inquiry Handling
- Livestock Management
- Onboarding
- Order Processing
- Preventive Maintenance
- Product Knowledge
- Product Sales Training
- Quote to Cash
- Remote Support
- Report Preparation
- Sales Data Management
- Site Surveying
- Teamwork
- Technical Support
- Technical Troubleshooting
Preferred Skills:
- Current Employees apply HERE
- Current Contingent Workers apply HERE
Employee Status: Regular
Relocation: No relocation
VISA Sponsorship: No
Travel Requirements: 75%
Flexible Work Arrangements: Remote
Shift: Not Indicated
Valid Driving License: Yes
Hazardous Material(s): No
Farm Systems Support Technician (field based) - South West and Southern England employer: MSD
Contact Detail:
MSD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Farm Systems Support Technician (field based) - South West and Southern England
✨Tip Number 1
Get to know the company inside out! Research MSD's products and values, especially their commitment to animal health. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common technical questions related to livestock monitoring and milking systems. Show off your troubleshooting skills and be ready to discuss real-life scenarios where you've solved problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at MSD.
We think you need these skills to ace Farm Systems Support Technician (field based) - South West and Southern England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Farm Systems Support Technician role. Highlight any hands-on experience with dairy farms or farm-based equipment, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about animal health and how your customer-facing skills can help us build strong relationships with farmers and partners.
Show Off Your Technical Skills: We love candidates who can troubleshoot and provide technical support. Be sure to mention any relevant experience with livestock monitoring systems or CRM platforms in your application.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at MSD
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to livestock monitoring and milking systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this role heavily relies on your ability to resolve technical issues efficiently.
✨Showcase Your Customer Skills
This position requires strong customer-facing skills, so think of examples where you've successfully communicated with clients or farmers. Highlight how you built trust and resolved their concerns, as this will demonstrate your customer-focused mindset.
✨Be Ready for Practical Questions
Expect practical questions about fault finding and troubleshooting. Prepare to explain your thought process when diagnosing issues with electronic or electromechanical systems. This will show that you can manage support cases end-to-end effectively.
✨Demonstrate Your Adaptability
Since the role involves working independently in the field, be ready to discuss how you've adapted to changing situations in previous jobs. Share examples of how you've managed your time and resources while ensuring customer satisfaction, especially in a farm environment.