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- Tasks: Deliver exceptional customer service and build strong relationships with clients.
- Company: Join MSD, an inclusive employer committed to diversity and community.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Dynamic team atmosphere with a focus on collaboration and customer engagement.
- Why this job: Make a real difference in customer satisfaction while developing your sales skills.
- Qualifications: GCSEs in English, Math, and ICT; experience in sales-based customer service.
The predicted salary is between 25000 - 30000 £ per year.
This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Are you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? Then, we are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence. This is a fully onsite in person role.
Responsibilities:
- Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction.
- Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge.
- Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs).
- Drive customer engagement on our online platforms by guiding and coaching our customers.
- Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website.
- Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information.
- Seize sales opportunities through outbound calls and up-selling during inbound calls.
- Maintain productivity and accuracy levels as per the set standards.
Skills & Experience:
- GCSE level or above qualifications in English, Math, and ICT.
- Proven experience in a sales-based customer services role.
- An aptitude for managing and resolving customer complaints.
- Demonstrated ability to work in a team environment while managing high workloads.
- A customer-oriented approach and the capacity to adapt and respond to different types of personalities.
- Digital & Data Mindset excelling in Microsoft 365 daily skills.
- Comfortable switching between multiple systems in one interaction.
- Able to interpret data (case notes, order history, error messages).
- Understands why data accuracy matters (billing, compliance, audit trails).
Closing date for applications: 15/05/2026
Required Skills: Customer Engagement, Customer Experience Management, Customer Management, Customer Queries, Customer Satisfaction, Customer Service, Customer Service Management, Customer Support, Data Entry, Order Processing.
Customer Service Representative in Durham employer: MSD
Contact Detail:
MSD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Durham
✨Tip Number 1
Get to know the company! Research MSD and Allflex Livestock Intelligence to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Representative. This will boost your confidence and prepare you for those tricky questions about handling complaints or upselling products.
✨Tip Number 3
Network like a pro! Connect with current employees on platforms like LinkedIn. They can provide insights into the company and may even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and ready to take the next step in your career with us at StudySmarter.
We think you need these skills to ace Customer Service Representative in Durham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your CV: Don’t just send out the same CV for every job! Tailor it to match the job description. Use keywords from the listing, especially around customer engagement and sales, to show us you’re a perfect fit for the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you the best candidate for the Customer Service Representative position.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MSD
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the products and services offered by MSD. Familiarise yourself with their customer service approach and think about how your past experiences align with their values. This will help you provide consultative advice during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you successfully resolved customer queries or complaints. Highlight your ability to build relationships and ensure customer satisfaction, as these are key aspects of the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Sales Flair
Since this role involves sales, be ready to discuss how you've identified sales opportunities in the past. Think of specific instances where you’ve upsold or cross-sold products. This will show that you not only understand customer needs but can also drive engagement and sales.
✨Be Tech-Savvy
Brush up on your digital skills, especially with Microsoft 365 and any other systems mentioned in the job description. Be prepared to discuss how you’ve used technology to manage customer interactions or data in previous roles. This will demonstrate your ability to adapt to the digital aspects of the job.