At a Glance
- Tasks: Lead eCommerce strategy and translate commercial goals into technical solutions.
- Company: Join a global leader in digital commerce with a focus on innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Work across multiple markets and enjoy a dynamic, supportive culture.
- Why this job: Make a real impact in a fast-paced environment while collaborating with global teams.
- Qualifications: Extensive eCommerce experience and strong analytical skills required.
The predicted salary is between 55000 - 65000 £ per year.
We are seeking a seasoned commercially focused, eCommerce savvy Senior eCommerce Analyst to join the Global Digital Commerce Team. You will work across two business areas:
- Consultancy – providing eCommerce best practice process analysis and strategy
- Technical Product Development – translating commercial outcomes into appropriate technical design solutions, supporting a scalable, global design product.
Reporting to the Global Digital Commerce & Self-Serve Lead, this role will closely collaborate with the Commercial Product Manager, Technical Product Owner, Commercial Optimisation and Performance Acceleration Lead, as well as a cross-functional, global product team and stakeholders.
This position is ideal for a BA with strong domain knowledge in eCommerce and multi-segment transactional journeys (B2B, B2C, B2B2C), as well as experience working with enterprise-level commerce cloud platforms, especially in a multi-country environment. We have particular interest in applications from senior BAs experienced in implementing global digital payments products and platforms, including KYC and global payments systems process management. This is a remote role and can be based anywhere in Europe.
Responsibilities:
- Document business and functional requirements – extracting knowledge from key stakeholders and translating into structured user stories with an emphasis on assessing commercial and operational value outcomes.
- Support in developing business cases to evaluate the value of development investment and global commercial value outcomes.
- Facilitate workshops – engaging with global stakeholders to gather and validate requirements.
- Own requirements for team deliverables, present stories and customer journeys to ensure alignment.
- Analyse and document “as-is” business processes, mapping out current and future states to enhance business operations.
- Work with Technical Analyst, Subject Matter Expert and the Delivery Team to validate acceptance criteria, adjust requirements as needed, and contribute to estimation and iteration planning sessions.
- Define and manage end-to-end or integration requirements across multiple teams and systems to support seamless customer experiences – working closely with technical teams to translate business and functional requirements into structured technical designs and specifications.
- Support business process changes stemming from customer journey or operational process updates, collaborating with stakeholders to ensure effective implementation.
- Support the full product lifecycle – including sprint activities, providing updates and risk assessments to leadership, assisting in testing, user acceptance, and continuous improvement, oversee end-to-end, seamless execution.
- Codify best practice with all teams to ensure standards are met.
About You:
- Are focused on business value and delivery focused
- Are a team player and have excellent communication skills
- Detail obsessed but an excellent storyteller to communicate and bring non-technical audiences with you on the journey
- Use commercial rationale as well as technical design thinking in your solutioning approach
- Have the “I am owning it” attitude
- Want to work in a fast-paced environment based on continual improvement principles and iteration with the ability to deploy rapidly
- Possess the ability to initiate and complete tasks, utilizing your influential skills to bring together the right individuals and motivate them towards progress.
- Can manage multiple projects simultaneously, balancing quick wins with long-term improvements. Able to track dependencies, flag risks early, and ensure timely delivery of deliverables.
Required:
- Extensive experience working as a business analyst/product manager within eCommerce
- Demonstrable experience in digital-first sales, preferably in a multi-market and/or multi-consumer (B2B/B2C/D2C) environment.
- Experience in implementing enterprise digital payments systems, KYC process management & payments trends on a global scale
- Previous experience working in an Agile environment, participating in daily stand-ups, sprint planning, and backlog refinement. Able to pivot quickly based on changing priorities.
- Knowledge of e-commerce platforms such as Salesforce Commerce Cloud, Magento, SAP Commerce Cloud (Hybris). Enterprise CRM & ERP systems knowledge would be beneficial too.
- Animal Health or parallel regulated industry experience welcome, but exposure to a wider variety of retail environments and cultures sought.
- Experience in documenting as-is / to-be states, with a proficiency in process mapping and modelling.
- Proven ability to build highly effective collaborative working relationships with key internal stakeholders and external suppliers.
- Professional proficiency in English is essential, but fluency in other languages would be advantageous.
- Able to work across different time zones.
Senior Commercial eCommerce Manager in Cardiff employer: MSD
Our company is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the field of animal health technology. With a strong focus on employee growth, we provide opportunities for professional development and meaningful contributions to global livestock management solutions. Located in a vibrant area, our team enjoys flexible remote work arrangements and comprehensive benefits, ensuring a supportive environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Commercial eCommerce Manager in Cardiff
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like MSD are looking for when hiring for a Senior Commercial eCommerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to MSD for the Senior Commercial eCommerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at MSD as a Senior Commercial eCommerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out MSD’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Senior Commercial eCommerce Manager.
We think you need these skills to ace Senior Commercial eCommerce Manager in Cardiff
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at MSD, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with MSD's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at MSD. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at MSD
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that MSD uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at MSD. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
