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- Tasks: Support farmers with livestock monitoring equipment and ensure smooth installations.
- Company: Join MSD, a leader in veterinary health solutions and an inclusive employer.
- Benefits: Enjoy flexible work arrangements and the chance to make a real impact.
- Why this job: Be part of a dynamic team improving animal health and farmer productivity.
- Qualifications: Knowledge of milking equipment and strong communication skills are essential.
- Other info: Applications close on 30th June 2025; don't miss out!
The predicted salary is between 28800 - 43200 £ per year.
This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Through its commitment to the Science of Healthier Animals, our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them.
The role will form part of our product support function within the Ruminant Business Unit of Animal Health. A typical day would look like undertaking site surveys for our equipment, coordinating, delivering and assessing installations of that equipment, training up users in the hardware and software aspects of the monitoring equipment and being responsible for coordinating the response on any post-sales issues the customer may have. Success would look like more farmers using our equipment and being part of a highly functioning team.
The primary activities include but are not limited to:
- Lead on all post-sales aspects for our range of livestock intelligence equipment (monitoring, milking, reading and weighing)
- Completion and review of site surveys for monitoring equipment
- Co-ordination and approval of installations
- In person onboarding of new users of the equipment
- Co-ordination of post-sales issues to ensure an efficient resolution and positive experience for the customer
- Maintain Salesforce CRM with work orders and customer interactions
- Regular contact with colleagues in the local regional team (sales and veterinary)
Skills Required:
- Working knowledge of milking equipment, particularly electronics
- Experience of working on dairy farms
- Presentation skills to small groups on technical subjects
- Administrative upkeep of databases, e.g. CRM
- Strong client-facing and communication skills
- Advanced troubleshooting, problem-solving and multi-tasking skills
- Basic Information Technology, Computer knowledge
Closing date for applications: 30th June 2025
Agricultural Technical Support Technician - Southern England employer: MSD
Contact Detail:
MSD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agricultural Technical Support Technician - Southern England
✨Tip Number 1
Familiarise yourself with the specific types of milking and monitoring equipment that MSD offers. Understanding the technical aspects and benefits of these products will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the agricultural and veterinary fields, especially those who have experience with dairy farms. This can provide you with valuable insights into the industry and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Brush up on your presentation skills, as you'll need to train users on the equipment. Practising how to explain technical concepts clearly and concisely will make you stand out as a candidate who can effectively communicate with clients.
✨Tip Number 4
Gain hands-on experience with CRM systems like Salesforce, as this is crucial for maintaining customer interactions. Familiarity with such tools will not only enhance your application but also prepare you for the administrative aspects of the role.
We think you need these skills to ace Agricultural Technical Support Technician - Southern England
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills. Tailor your application to highlight your relevant experience with milking equipment and customer support.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous work on dairy farms or with livestock intelligence equipment. Mention specific examples of how you've successfully resolved post-sales issues or trained users.
Showcase Communication Skills: Since the role involves client-facing interactions, demonstrate your strong communication skills in your application. Provide examples of presentations or training sessions you've conducted, especially on technical subjects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial for this technical support role.
How to prepare for a job interview at MSD
✨Know Your Equipment
Familiarise yourself with the specific milking and monitoring equipment mentioned in the job description. Be prepared to discuss your experience with similar technologies and how you can apply that knowledge to support farmers effectively.
✨Demonstrate Communication Skills
Since the role involves training users and coordinating with clients, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated complex information to non-technical audiences.
✨Showcase Problem-Solving Abilities
Prepare to discuss past experiences where you've resolved technical issues or improved processes. Highlight your troubleshooting skills and how they can benefit the company's post-sales support.
✨Understand the Company’s Values
Research MSD's commitment to animal health and their inclusive culture. Be ready to express how your values align with theirs and how you can contribute to their mission of improving animal well-being.
