At a Glance
- Tasks: Deliver exceptional customer service and build strong relationships with clients.
- Company: Join a global healthcare leader with a commitment to innovation.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic team environment with a focus on customer satisfaction.
- Why this job: Make a real impact by helping customers and driving sales.
- Qualifications: GCSEs in English, Math, and ICT; experience in sales-based customer service.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? Then, we are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence. This is a fully onsite in person role.
Responsibilities:
- Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction.
- Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge.
- Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs).
- Drive customer engagement on our online platforms by guiding and coaching our customers.
- Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website.
- Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information.
- Seize sales opportunities through outbound calls and up-selling during inbound calls.
- Maintain productivity and accuracy levels as per the set standards.
Skills & Experience:
- GCSE level or above qualifications in English, Math, and ICT.
- Proven experience in a sales-based customer services role.
- An aptitude for managing and resolving customer complaints.
- Demonstrated ability to work in a team environment while managing high workloads.
- A customer-oriented approach and the capacity to adapt and respond to different types of personalities.
- Digital & Data Mindset excelling in Microsoft 365 daily skills.
- Comfortable switching between multiple systems in one interaction.
- Able to interpret data (case notes, order history, error messages).
- Understands why data accuracy matters (billing, compliance, audit trails).
Required Skills: Consumer Financing, Customer Engagement, Customer Management, Customer Queries, Customer Satisfaction, Customer Service, Customer Service Management, Customer Support, Data Entry, Data Interpretations, Order Processing, Problem Resolution.
Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE.
Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
Customer Service Representative in North East employer: MSD Malaysia
At Allflex Livestock Intelligence, we pride ourselves on fostering a dynamic work environment that champions exceptional customer service and employee growth. Located in County Durham, our team enjoys a collaborative culture where every member is encouraged to develop their skills and contribute to innovative solutions in the healthcare sector. With a commitment to ethical integrity and a focus on personal development, we offer meaningful career opportunities for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in North East
✨Tip Number 1
Get to know the company inside out! Research Allflex Livestock Intelligence and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Representative. This will boost your confidence and prepare you for those tricky questions about handling complaints or upselling.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Allflex Livestock Intelligence.
We think you need these skills to ace Customer Service Representative in North East
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your CV:Don’t just send out the same CV for every job. Tailor it to match the job description! Use keywords from the listing, especially around customer engagement and sales, to show us you’re a perfect fit.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the best candidate for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates about the process!
How to prepare for a job interview at MSD Malaysia
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you identify and fulfil customer needs, as well as how you build strong relationships. Think of specific examples from your past experiences that showcase your skills.
✨Familiarise Yourself with the Company
Research Allflex Livestock Intelligence and their products. Understanding their offerings will help you provide consultative advice during the interview. Show enthusiasm for their mission and how you can contribute to their success.
✨Prepare for Common Scenarios
Think about potential customer queries or complaints you might face in the role. Prepare responses that demonstrate your problem-solving skills and ability to handle difficult situations tactfully. Role-playing these scenarios can be really helpful!
✨Showcase Your Digital Skills
Since the role requires a digital and data mindset, be prepared to discuss your experience with Microsoft 365 and managing multiple systems. Highlight any relevant experiences where you interpreted data or maintained accuracy in your work.
