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For Companies At a Glance
- Tasks: Support customers by managing queries, complaints, and orders through various channels.
- Company: Join a leading company in customer service with a hybrid work culture.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 2+ years in customer service and strong problem-solving abilities required.
- Other info: Dynamic team environment with excellent career advancement opportunities.
The predicted salary is between 28800 - 48000 £ per year.
Based in Milton Keynes, this role supports the Customer Services team in handling enquiries, complaints, and orders via phone, email, and other channels. You’ll ensure all communications are professional, timely, and accurately recorded.
Key Responsibilities
- Manage customer queries and business enquiries.
- Process orders and manage the full order lifecycle in SAP.
- Handle calls, complaints, disputes, credits, and returns.
- Provide accurate product/service information.
- Liaise with logistics and finance teams to resolve issues.
- Maintain reports and raise incident reports as needed.
- Keep SAP systems updated and support meetings/admin tasks.
- Ensure compliance, continuous improvement, and training.
Requirements
- 2+ years in customer service/order processing.
- Strong problem-solving, decision-making, and organizational skills.
- Proficient in SAP, CRM systems, and Excel.
- Detail-oriented, self-motivated, and a team player.
- Excellent communication and multitasking abilities.
- Positive, proactive, and eager to learn.
Required Skills: Business Management, Consumer Financing, Consumer Protection Laws, Customer Experience Management, Customer Management, Customer Queries, Customer Relationship Management (CRM), Customer Satisfaction Surveys, Customer Service, Customer Service Management, Customer-Support, Decision Making, Detail-Oriented, Electronic Data Interchange (EDI), Goal-Oriented, Insurance Claim Handling, Logistics Management, Marketing Initiatives, Microsoft Office, Order Processing, Problem Resolution, Problem Solving, Product Sales Training, Promotional Activities.
Preferred Skills: Current Employees apply Current Contingent Workers apply.
Senior Customer Support Associate in Milton Keynes employer: MSD Malaysia
Contact Detail:
MSD Malaysia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Associate in Milton Keynes
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer queries, being articulate and confident is key. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at StudySmarter.
We think you need these skills to ace Senior Customer Support Associate in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and order processing. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Customer Support Associate role. Share specific examples of how you've handled customer queries or resolved issues in the past.
Show Off Your Skills: Don’t forget to mention your proficiency in SAP and CRM systems. We love detail-oriented candidates who can multitask, so highlight any relevant experiences that showcase these abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MSD Malaysia
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of the Senior Customer Support Associate role. Brush up on your knowledge of SAP, CRM systems, and Excel, as these will likely come up in conversation. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully handled customer queries or complaints in the past. Think about specific situations where you resolved issues effectively. This will demonstrate your strong problem-solving abilities and decision-making skills, which are crucial for this role.
✨Communicate Clearly
Since this position involves a lot of communication, practice articulating your thoughts clearly and professionally. You might want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering questions succinctly.
✨Be Positive and Proactive
During the interview, maintain a positive attitude and express your eagerness to learn and grow within the company. Highlight any instances where you took the initiative to improve processes or customer satisfaction in your previous roles. This will show that you’re not just a team player but also someone who actively contributes to the team's success.
