At a Glance
- Tasks: Deliver exceptional customer service and build strong relationships with clients.
- Company: Join a global healthcare leader with a commitment to innovation.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic team environment with a focus on collaboration and support.
- Why this job: Make a real difference in customer satisfaction while enhancing your sales skills.
- Qualifications: GCSEs in English, Math, and ICT; experience in sales-based customer service.
The predicted salary is between 24000 - 30000 £ per year.
Are you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? Then, we are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence. This is a fully onsite in person role.
Responsibilities:
- Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction.
- Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge.
- Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs).
- Drive customer engagement on our online platforms by guiding and coaching our customers.
- Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website.
- Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information.
- Seize sales opportunities through outbound calls and up-selling during inbound calls.
- Maintain productivity and accuracy levels as per the set standards.
Skills & Experience:
- GCSE level or above qualifications in English, Math, and ICT.
- Proven experience in a sales-based customer services role.
- An aptitude for managing and resolving customer complaints.
- Demonstrated ability to work in a team environment while managing high workloads.
- A customer-oriented approach and the capacity to adapt and respond to different types of personalities.
- Digital & Data Mindset excelling in Microsoft 365 daily skills.
- Comfortable switching between multiple systems in one interaction.
- Able to interpret data (case notes, order history, error messages).
- Understands why data accuracy matters (billing, compliance, audit trails).
Required Skills: Consumer Financing, Customer Engagement, Customer Management, Customer Queries, Customer Satisfaction, Customer Service, Customer Service Management, Customer Support, Data Entry, Data Interpretations, Order Processing, Problem Resolution.
Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE.
Customer Service Representative employer: MSD Malaysia
At Allflex Livestock Intelligence, we pride ourselves on fostering a dynamic work environment that values exceptional customer service and teamwork. Located in County Durham, our company offers comprehensive training and development opportunities, ensuring that our Customer Service Representatives not only excel in their roles but also grow within the organisation. With a strong commitment to employee well-being and a culture that encourages innovation, we are dedicated to making a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Allflex Livestock Intelligence. Understand their products and services, and think about how your customer service skills can help them achieve their goals.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers, it’s crucial to be clear and confident. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've successfully resolved customer complaints in the past. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the company there.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service achievements and any sales experience to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've resolved customer queries or built relationships, so we can see your personality shine through!
Showcase Your Digital Skills:Since we're looking for someone with a digital mindset, mention your experience with Microsoft 365 and any other relevant tools. Let us know how comfortable you are switching between systems and interpreting data.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at MSD Malaysia
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products and services offered by the company. This will help you provide consultative advice during the interview and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer complaints or built strong relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your customer-oriented approach.
✨Demonstrate Your Digital Savvy
Since the role requires comfort with multiple systems and data interpretation, be ready to discuss your experience with digital tools and platforms. Mention specific software you've used and how you've leveraged data to enhance customer satisfaction.
✨Practice Active Listening
During the interview, show that you can adapt to different personalities by actively listening to the interviewer. This not only helps you respond appropriately but also reflects your ability to engage with customers effectively.
