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- Tasks: Support automation, analytics, and AI solutions to enhance clinical trial operations.
- Company: Join a leading company in healthcare innovation with a collaborative culture.
- Benefits: Enjoy a competitive salary, health benefits, and flexible hybrid work options.
- Other info: Dynamic role with opportunities for growth and learning in a fast-paced environment.
- Why this job: Make a real impact in healthcare by working on cutting-edge technology projects.
- Qualifications: Bachelor's degree in relevant fields and some experience in data analysis or technology projects.
The predicted salary is between 40000 - 50000 £ per year.
The Business Analyst – Automation, Analytics & AI (BA – AA & AI) supports the identification, delivery, and sustainment of country-level automation, analytics, and AI solutions that enhance clinical trial operations. Working under the guidance of the Clinical Research Director (CRD) and in close collaboration with the Regional Operations team, the role assists with business case preparation, data analysis, dashboard/report building, workflow documentation, solution testing, training, and user support. The BA – AA & AI helps ensure solutions are compliant, adopted, and continuously improved and may be involved in supporting alignment and scalability for regional and global solutions. As needed, the BA – AA & AI may also support initiatives driven by Regional Operations teams, such as Global Site Agreements (GSA), Global Trial Optimization (GTO), Global Sites Budgets and Payments (GSBP) and Essential Document Management (EDM).
Key Responsibilities:
- Intake & analysis support
- Assist in compiling business cases, gathering requirements, mapping processes, and documenting user stories and acceptance criteria.
- Conduct data exploration and prepare baseline metrics to define problem statements and expected benefits.
- Verify with relevant central repositories and teams if there are similar tools to avoid duplication; summarize reuse opportunities and recommendations for the Sr. BA – AA & AI and RAAI Lead.
- Build and maintain country dashboards and basic automations under supervision using approved platforms.
- Prepare test scripts, perform user acceptance testing (UAT) coordination, and document outcomes; support validation and release documentation.
- Support configuration and minor enhancements; triage user feedback and escalating defects/issues as needed.
- Produce routine operational reports and Key Performance Indicators (KPI) dashboards; maintain data definitions and refresh cadence.
- Track solution performance metrics (e.g., adoption, data quality, cycle time) and prepare updates for stakeholders.
- Ensure adherence to ICH GCP, Company policies, and local regulations in documentation and solution usage.
- Support change management activities (training materials, user guides, quick reference content) and deliver end-user training sessions.
- Collaborate with country, regional and headquarters teams, such as Sr. BA - AA & AI / RAAI Lead, and Global Clinical Data Integration (GCDI) / Information Technology (IT) partners; share learnings and templates with peers.
Required Education and Experience:
- Bachelor’s degree in life science discipline, business analytics, computing science, engineering, or related field, with some hands-on experience in data analysis, process improvement, or technology-enabled projects (including exposure to automation platforms, analytics tools, or AI frameworks).
Preferred Experience:
- Exposure to clinical research operations or adjacent functions.
- Experience with Business Intelligence (BI) tools (e.g., Power BI/Tableau) and basic data wrangling (Excel/PowerQuery/DAX; introductory Structured Query Language (SQL)).
- Familiarity with workflow documentation and testing/UAT practices.
- Internships or project work in healthcare/life sciences/regulatory environments desirable.
Required Knowledge, Skills and Abilities:
- Business analysis skills: Ability to gather and document requirements, translate business needs into data or solution specifications, and support testing and validation activities.
- Data literacy: ability to analyze datasets, build reports, and visualize metrics; attention to data quality.
- Technical aptitude: hands-on with Excel and at least one BI tool; foundational understanding of automation platforms and AI-assisted tools, with willingness to learn approved platforms.
- Organization & communication: clear written/verbal English; structured documentation; effective collaboration in a matrixed setting.
- Compliance awareness: basic understanding of operating in regulated environments and adherence to procedures.
- Learning mindset: proactive, curious, and coachable; embracing feedback and continuous improvement.
Required Skills:
- Automation Framework Design
- Business Analysis
- Business Intelligence (BI)
- Compliance Awareness
- Data Analysis
- Good Clinical Data Management Practice (GCDMP)
- Life Science
- New Technology Integration
- Process Improvements
- Project Management
- Regulatory Compliance
- Regulatory Training
- Release Documentation
- User Acceptance Testing (UAT)
Preferred Skills:
- Current Employees apply
- Current Contingent Workers apply
Business Analyst – Automation, Analytics & AI employer: MSD Malaysia
Contact Detail:
MSD Malaysia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst – Automation, Analytics & AI
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to business analysis, automation, and AI. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively.
✨Tip Number 3
Show off your analytical skills! Bring examples of dashboards or reports you've created in the past. This will demonstrate your hands-on experience and make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Analyst – Automation, Analytics & AI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Business Analyst role. Highlight any relevant projects or tools you've used, especially in automation, analytics, and AI.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don't forget to mention your understanding of clinical trial operations!
Showcase Your Data Skills: Since data analysis is key for this position, be sure to include specific examples of how you've worked with data in the past. Mention any BI tools or automation platforms you're familiar with to catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining the StudySmarter team!
How to prepare for a job interview at MSD Malaysia
✨Know Your Data
As a Business Analyst, you'll be working with data analysis and reporting. Brush up on your data literacy skills before the interview. Be prepared to discuss how you've used data to drive decisions in past projects, and think of specific examples where you’ve built reports or dashboards.
✨Understand Automation Tools
Familiarise yourself with automation platforms and BI tools like Power BI or Tableau. During the interview, mention any hands-on experience you have with these tools, and be ready to explain how you’ve applied them in real-world scenarios, especially in clinical research or similar environments.
✨Showcase Your Collaboration Skills
This role requires collaboration with various teams. Prepare to share examples of how you've successfully worked in a team setting, particularly in a matrixed environment. Highlight your communication skills and how you’ve contributed to achieving common goals.
✨Emphasise Compliance Awareness
Since the position involves adhering to regulations, brush up on your knowledge of compliance in clinical research. Be ready to discuss how you ensure compliance in your work, and provide examples of how you've navigated regulatory requirements in past roles.