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For Companies At a Glance
- Tasks: Provide top-notch technical support for livestock monitoring and milking systems.
- Company: Leading company in veterinary pharmaceuticals and health management solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a chance to build strong relationships with farmers.
- Why this job: Make a real difference in animal health while working hands-on with innovative technology.
- Qualifications: Experience in technical troubleshooting and customer service, preferably in agricultural settings.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Through its commitment to the Science of Healthier Animals®, our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services, as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well‑being and performance of animals and the people who care for them.
Our company has a range of market leading livestock intelligence solutions, and this role will form part of our product support function within the Ruminant Business Unit of Animal Health.
Success in this role
Success in this role means delivering reliable and proactive technical support for livestock monitoring and milking intelligence solutions, ensuring systems are correctly implemented and maintained, customers are confident and supported, issues are resolved end‑to‑end with minimal repeat faults, and strong trusted relationships are built across farmers, partners, and internal teams.
Responsibilities
- Lead all after‑sales technical support for our livestock intelligence solutions, including monitoring, milking systems, and RFID readers, including fault finding and troubleshooting across hardware, software, and connectivity.
- Deliver proactive support through planned follow‑ups, system health checks, and early identification of potential issues to minimise downtime and repeat faults.
- Complete and review site surveys, ensuring systems are correctly specified and suitable for on‑farm installation.
- Coordinate, implement, and approve product installations, working closely with installers and internal teams.
- Deliver in‑person onboarding and training for new customers to ensure confidence in system use.
- Manage and coordinate post‑sales technical issues, driving efficient resolution and a positive customer experience.
- Maintain accurate records in the CRM system, including work orders, customer interactions, and support case management, while collaborating regularly with the local commercial, veterinary, and Global Support teams.
Your Profile
- Proven experience in technical fault finding and troubleshooting of electronic, electromechanical and pneumatic systems.
- Hands‑on experience working on dairy farms or supporting farm‑based equipment.
- Experience supporting livestock monitoring, milking, or farm automation equipment.
- Strong customer‑facing skills, with the ability to communicate clearly and professionally with farmers and stakeholders.
- Customer‑focused mindset with a proactive, solution‑oriented approach.
- Ability to manage support cases end‑to‑end, prioritising faults and driving timely resolution.
- Administrative upkeep of databases, e.g. Customer Relationship Management Platform.
- Good general IT and systems knowledge, including PC‑based software, networking and basic connectivity.
- Self‑motivated, organised and comfortable working independently in the field.
- Willingness to travel and work flexibly to support on‑farm operations.
Required Skills
- Adaptability
- Animal Science
- Client Side Scripting
- Consumer Relations
- Customer Relationship Management (CRM)
- Customer Service Management
- Dairy Operations
- Data Analysis
- Equipment Monitoring
- Inquiry Handling
- Livestock Management
- Onboarding
- Order Processing
- Preventive Maintenance
- Product Knowledge
- Product Sales Training
- Quote to Cash
- Remote Support
- Report Preparation
- Sales Data Management
- Site Surveying
- Teamwork
- Technical Support
- Technical Troubleshooting
Technical Support Specialist employer: MSD Animal Health UK Ltd
Contact Detail:
MSD Animal Health UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission in animal health.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your fault-finding and troubleshooting skills related to livestock monitoring systems. Being able to demonstrate your expertise will set you apart from the competition.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with technical fault finding and troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your hands-on experience on dairy farms or with farm automation equipment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about animal health and how your customer-facing skills can help us build strong relationships with farmers and stakeholders. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We love candidates who can demonstrate a proactive, solution-oriented approach, so share those success stories that highlight your ability to manage support cases end-to-end.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at MSD Animal Health UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to livestock monitoring and milking systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, think of examples where you've successfully communicated with clients or farmers. Highlight how you built trust and resolved issues, as this will demonstrate your customer-focused mindset.
✨Prepare for Practical Scenarios
Expect to be asked about real-life situations where you had to implement or maintain systems. Prepare to walk through your thought process on how you would handle specific technical challenges, as this will showcase your proactive approach.
✨Familiarise Yourself with CRM Systems
Since maintaining accurate records is crucial, make sure you understand how CRM systems work. Be ready to discuss any experience you have with databases and how you’ve used them to manage customer interactions effectively.